Voice and Accent Trainer

2 months ago


Bengaluru, India Whyflex Inc Full time

Good knowledge of V&A and Grammar, Soft Skills and Facilitation Skills
- High levels of spoken and written communication
- Previous V&A and Soft skills training experience is desirable
- Independently handle Soft Skills, Voice & accent Communications Coach training projects specifically for a Voice based domain.
- Liaise with managers to determine training needs and schedule training sessions
- Must use Brain Based Learning techniques within classroom - Willing to teach, must be willing to learn
- Design effective training programs
- Conduct training sessions, workshops, one-on-one coaching etc
- Must have experience in developing curriculum and training modules from scratch.
- Analyze tickets based on Communication, Style, Grammar and Empathic Customer Service.
- Identify the Training needs of the agents.
- Provide feedback to enhance Agent Performance.
- Work closely with operations to assess floor needs
- When needed, being available to learn project specifics for multiple projects May require overtime
- Provide training on Grammar, Soft Skills & Empathy; to turn around the quality level of the agents.
- Suggest calibrations to ensure consistent scoring.

**Salary**: ₹600,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift

Supplemental pay types:

- Shift allowance

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- VnA (required)
- Content development (required)

**Language**:

- English (preferred)

**Speak with the employer**
+91 07483280376
- Health insurance



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