Service Desk

ROLE :SERVICE DESK (Technical Voice Support)LOCATION : PuneJOB DESIGNATION :IT service deskJOB DESCRIPTION :Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. Delivering customer service through multiple...

(sERVICE dESK AND mAJOR INCIDENT mANGEMENT) - (3 TO 5 years) (Pune/Remote) - What's this role about? **As IT SD & MIM Analyst, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, Zensar provides an environment were challenged and...

(sERVICE dESK AND mAJOR INCIDENT mANGEMENT) - (3 TO 5 years) (Pune/Remote) - What's this role about? **As IT SD & MIM Analyst, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, Zensar provides an environment were challenged and...

Acts as single point of contact for all IT related issues. - Provides status and updates on tickets to authorized users - Adherence to policies and procedures, closure of open calls after resolution. - Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution - Identifying the issue and...

Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there-s nothing that can stop us from growing together. Role: Service Desk Location: Ahmedabad/ Mumbai Experience Range: 4-7 years Educational Qualification : 15 Years of Full Time Education **Job...

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a...

**Location: Pune** **Employment Type: full-time** **Designation: L1 Service Desk Support** **Job Details**: Primary Skills - Must have **2-3 years** of experience in IT Service Desk - Helpdesk - Excellent communication with skills like **Active listening, empathy, technical proficiency & professionalism** (both verbal and written) - In-depth Technical...

Experience : Minimum - 1year+ - Excellent problem-solving and communication skills - Should have excellent communication in English - 6 days working - Managed a team size of minimum 6 -7 Engineers - Monitoring all escalated calls of engineers & updating the same - Measure Performance of Service Desk Team - Balanced workload across the Service Desk Team -...

Required Skills: Service desk & Voice support, Good Communication skill. - Good-to-Have - 1 to 2 years relevant experience The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfilment process in line...

Role Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate...

Role Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...

Support end users and IT equipment for all onsite and remote corporate employees. Monitor and respond to ticketing system requests and incidents in accordance with Service Desk guidelines - Triage and drive incident resolution - Perform installation, configuration, and upgrades of desktop/client hardware and software - Create and maintain technical/process...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...

Role PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...