IT Service Desk Intern

6 months ago

Pune Maharashtra, India CrowdStrike Full time

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:
The CrowdStrike Information Technology Service Desk Team is looking for an IT Service Desk Intern to join our team. The ITSD Team is a key component of the CrowdStrike family and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Team’s support, systems and operational responsibilities.

What You'll Do:
- Provide Service Desk coverage for end user support via remote access.- Serve as a front-line Service Desk support technician and assist with inbound support.- requests to receive, triage and facilitate a resolution for internal customers.- Create and disable system accounts as part of user on-boarding/off-boarding process in- compliance with SOX regulations.- Perform remote troubleshooting through diagnostic techniques and pertinent questions.- Provide exceptional customer service, efficient analysis, and resolution of incidents and- problems.- Implement, improve and document new and existing policies, procedures and processes- for various IT systems.- Follow standard procedures for proper escalation of unresolved issues to the appropriate- internal teams.- Work closely with the IT team on special projects while learning fundamental IT skills.- Escalate problems to IT management as needed.

What You'll Need:
- Currently enrolled in University degree working towards a BA or BS / MA or MS- degree in Computer Science, Computer Engineering, Math, Information Security,- Information Assurance, Information Security Management, Intelligence Studies,- Cybersecurity, Cybersecurity Policy, or a related field.- An eagerness to learn through hands-on experience and collaborative projects specific to your internship field.- Desire to solve technical problems- Excellent team and interpersonal skills- Clear, analytical thinking- Technology aware and proficient- Customer service mindset with Problem-solving skills- Experience with macOS and Windows Operating Systems- Good understanding of computer systems, mobile devices and other tech products- Strong problem solving skills and methodical troubleshooting are required- Must have good technical knowledge and be able to communicate effectively to- understand the problem and explain its solution#LI-CM1
- We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

  • International IT Service Desk

    2 weeks ago

    Pune, Maharashtra, India impact pvt Full time

    Role : International Service Desk Experience : Min 3 years of experience of International Service Desk Salary : Up to 6 LPA Education : HSC/Graduation Skills : Outlook, Office 365, Ticket, Outlook, Blur Screen error Notice : Immediate Location : Hinjewadi, Pune Shift : Night Shift Pay: Up to ₹500,000.00 per year Shift: - Night shift - US...

  • International Service Desk

    2 months ago

    Mumbai, Maharashtra, India impact pvt Full time

    Role: International Service Desk Experience : Min 6 Months as a International Service Desk Location : Mumbai Salary : 45K CTC Notice : Immediate Education : Graduation Shift : Rotational Shift Pay: Up to ₹45,000.00 per month Shift: - Rotational shift Work Days: - Weekend availability **Experience**: - International Service Desk: 1 year...

  • Global IT Service Desk

    1 day ago

    Pune, Maharashtra, India impact pvt Full time

    Role : Global IT Service Desk Experience : Min 2 years as a Global IT Service Desk Analyst Location : Hinjewadi, Pune Salary : Up to 6.5 LPA Education : Graduation Skills : Office 365, Troubleshooting, Configuration, ITIL, Change Management, Problem Management, Incident and Major Incident Management Notice : Immediate Shift : Night Shift Working Days...

  • IT Service Desk

    5 days ago

    Pune, Maharashtra, India impact pvt Full time

    Role : IT Service Desk Experience : Min 3 years of experience as a IT Service Desk Analyst (International) Location : Hinjewadi, Pune Salary : Up to 6 LPA Shift : Night Shift Skills : Office 365, Troubleshooting, Configuration, Blue Screen Error, Active Directory, Group Policy Notice : Immediate to 15 Days Pay: Up to ₹600,000.00 per...

  • Service Desk

    3 months ago

    Pune, Maharashtra, India Genesis HR Services Full time

    Job Title: Technical Support Associate (International Voice Process) Must : Fluent communication skills Eligibility Criteria: Any graduate with minimum 1 years of experience in an international OR Technical voice process (services desk) **Salary**: upto 4Lpa (for 1 year exp in International OR Domestic)+Allowance (night shifts) + Incentives **Salary**:...

  • Global Service Desk

    6 months ago

    Mumbai, Maharashtra, India Impact InfoTech Full time

    Role : Global Service Desk Experience : Min 1 year as a Global Service Desk (International) Location : Mumbai Salary : Up to 6 LPA Education : HSC/Graduation Skills : Office 365, Troubleshooting, Configuration, Ticket, SLA, OST, PST, Blue screen error Notice : 30 days **Salary**: Up to ₹600,000.00 per year Day range: - Monday to Friday Shift: -...

  • L1 Service Desk Support

    6 months ago

    Pune, Maharashtra, India systems plus Full time

    **Location: Pune** **Employment Type: full-time** **Designation: L1 Service Desk Support** **Job Details**: Primary Skills - Must have **2-3 years** of experience in IT Service Desk - Helpdesk - Excellent communication with skills like **Active listening, empathy, technical proficiency & professionalism** (both verbal and written) - In-depth Technical...

  • Service Desk-service Desk

    4 weeks ago

    Pune, Maharashtra, India Zensar Technologies Full time

    **Job Title**:Service Desk Services-L1** **About Zensar**: Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance. We work with clients in banking and financial services, hi-tech and manufacturing, insurance, consumer services, and more. We prepare our clients for sustainable success...

  • Service Desk-service Desk

    2 weeks ago

    Maharashtra, India Zensar Technologies Full time

    What's this role about? **As IT SD & MIM Analyst, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, Zensar provides an environment were challenged and inspired every single day. And if you relish the freedom to bring creative,...

  • Service Desk Associate

    3 months ago

    Pune, Maharashtra, India Genesis HR Services Full time

    Required Exp - Min. 1 Year in Technical Support (Domestic/International Voice) Designation - Senior Technical Process Executive Domain - Service Desk (International Voice) Process - Voice CTC- Up to 4 LPA Fixed (28K) + Allowances + Incentives Notice - Immediate Any Graduate Location - Pune (Hinjewadi) Exp Considered only After Graduation Shifts: 24/7...

  • Service desk lead

    5 months ago

    Pune, India Wipro Full time

    Role Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...

  • Service Desk Associate

    3 months ago

    Pune, Maharashtra, India Genesis HR Services Full time

    Required Exp - Min. 1 Year in Technical Support (Domestic/International Voice) Designation - Senior Technical Process Executive Domain - Service Desk (International Voice) Process - Voice CTC- Upto 4 LPA Fixed + Allowances + Incentives Notice - Immediate Graduate Location - Pune (Hinjewadi) Exp Considered only After Graduation Shifts: 24/7 (US),...

  • Service Desk Executive

    3 months ago

    Pune, Maharashtra, India Genesis HR Services Full time

    Technical Support Associate (International Voice Process)* Eligibility Criteria: Any graduate with minimum 1 year of experience in Technical support voice process (services desk) (in domestic or international both) **Salary**: upto 4Lpa + Allowance (night shifts) + Incentives Immediate Joiners 5 days working with 2 days split off 24*7 Shifts (US...

  • Electric Vehicle Trainer

    3 months ago

    Akurdi, Pune, Maharashtra, India CAD DESK & IT DESK Full time

    **Job Title: Electric Vehicle Trainer** **Location**: pune **Company**:Cad desk IT desk **Job Type**: Full-Time **Job Summary**: As an Electric Vehicle Trainer, you will be responsible for developing and delivering comprehensive training programs on electric vehicle technology, maintenance, and best practices. Your role will involve educating a range of...

  • Service Desk Associate

    3 weeks ago

    Pune, Maharashtra, India Genesis HR Services Full time

    **Technical Support Associate (International Voice Process)** **Eligibility Criteria**: Any graduate with minimum 2 year of experience in **Technical support International voice process**(services desk) **Salary**: Upto 6 Lpa + Allowance (night shifts) + Incentives **Immediate Joiners** 5 days working with 2 days split off 24*7 Shifts (US shift) WFO...

  • Service Desk Executive

    4 months ago

    Mumbai, Maharashtra, India PYXIDIA TECHLAB LLP Full time

    **Job description** **Must Have**: **Minimum 2- 5 year** previous IT Service Desk executive experience. **Good-to-Have**: - An ITIL V4 / V3 Foundation qualification is preferable but not essential. - Knowledge of ITIL Processes - Incident, Service Management. - Project management experience. - Knowledge of cloud-telephony tools from reporting...

  • V&a Trainer-service Desk

    6 months ago

    Pune, Maharashtra, India Genesis HR Services Full time

    Role - Voice & Accent Trainer (Service Desk) Location - Pune Work from office Rotational shifts **Required skill set** Minimum 4 years of experience in service desk/ technical support processes Should have 1 Year of experience in Voice and accent Training into a Service desk Process Excellent communication (verbal and written) in English Ability to...

  • Customer Support

    5 months ago

    Pune, Maharashtra, India Fidelis Technologies Pvt Ltd Full time

    **Role**: Customer Support /Service Desk **Responsibilities**: - **Customer Support**_: - **International Voice Experience **is must. - **Excellent communication skills** to attend/resolve client issues on calls/chat/mail. - Analytical problem solvers who will understand issues and to resolve customer issues. - Problem solving skills and quick thinking to...

  • Customer Support

    6 months ago

    Pune, Maharashtra, India Fidelis Technologies Pvt Ltd Full time

    Role: Customer Support /Service Desk **Responsibilities**: - **Customer Support**_: - **International Voice Experience **is must. - **Excellent communication skills** to attend/resolve client issues on calls/chat/mail. - Analytical problem solvers who will understand issues and to resolve customer issues. - Problem solving skills and quick thinking to own...

  • Jr. Service Desk

    6 months ago

    Pune, India Stefanini, Inc Full time

    Job Description: - Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes. - Be logged-in and available to answer calls through our global Service Desk call centre solution. - Actively participate in team meetings and suggest opportunities for continual improvement. - Support Service Desk KPI/TTI...