L1 Service Desk Support

6 months ago


Pune Maharashtra, India systems plus Full time

**Location: Pune**

**Employment Type: full-time**

**Designation: L1 Service Desk Support**

**Job Details**:
Primary Skills
- Must have **2-3 years** of experience in IT Service Desk - Helpdesk
- Excellent communication with skills like **Active listening, empathy, technical proficiency & professionalism** (both verbal and written)
- In-depth Technical Support role, Advanced troubleshooting for Desktop, Active Directory, Outlook Configuration, O365 Applications, **Printers, Scanners, DL, Shared Mailbox etc.**:

- Remote Support Services/ Desktop Support / Technical Support.
- Knowledge of ITIL V3, V4 and ticketing tool CA Service desk, Service Now, Jira, Azure DevOps, Fresh desk etc.
- Good Knowledge of SLA, ticket triaging and handling escalations.
- Experience dealing with International clients or customers.
- To provide remote customer service support to clients, engineers and staff.
- To coordinate, collaborate and escalate tasks with Global IT teams within established timelines.
- Ability to work without direct supervision.
- Open to work for **24X7 Rotational Shifts (Any Regional Support - US/ EMEA / APAC)**:

- Open to work on weekends for on-call support.
- Ability to understand the urgency & priority of reported issues or given situations.
- Open to working from Office and home in a Hybrid model.

**Secondary Skills**
- Maintain good client relationship
- Good interpersonal skills and ability to work well within the team.
- To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings
- Good problem-solving skills, ability to visualize a problem or situation and think abstractly to solve it.



  • Vashi, Navi Mumbai, Maharashtra, India Scogo Network Pvt. Ltd Full time

    **Job Summary** We are seeking a proactive and customer-focused L1 Support service desk to join our IT Helpdesk team. The service desk will serve as the first point of contact for technical support inquiries, providing basic troubleshooting, logging incidents, and escalating complex issues. This role is essential in ensuring high-quality IT support and...


  • Pune, Maharashtra, India Zensar Technologies Full time

    **Job Title**:Service Desk Services-L1** **About Zensar**: Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance. We work with clients in banking and financial services, hi-tech and manufacturing, insurance, consumer services, and more. We prepare our clients for sustainable success...


  • Pune, India UDYOG HR SOLUTIONS (OPC) PVT. LTD. Full time

    Job Title : L1 Helpdesk Service Agent Roles and Responsibilities Excellent verbal & written communication skills in Arabic Language to connect with Internal & External Customers. - Should be efficient in handling L1 service desk & call support activities in Arabic Language for Airports/ Airlines - Have understanding of troubleshooting, setting up Outlook...

  • IT Service Desk

    2 weeks ago


    Pune, Maharashtra, India impact pvt Full time

    Role : IT Service Desk (US Support) Experience : Min 2 years as a Global Service Desk Analyst Location : Pune, Hinjewadi Salary : Up to 6.5 LPA Education : Graduation Notice : Immediate Skills : Office 365, Troubleshooting, Configuration, ITIL, Change Management, Problem Management, Ticket Shift : Night shift (US Shift) Pay: Up to ₹650,000.00 per...

  • Peoplesoft L1 Support

    6 months ago


    Pune, Maharashtra, India Dassault Systèmes Full time

    **Job Description: Peoplesoft L1 Support** Imagine New Horizons We are seeking L1 Support Engineers, having experience in PeopleSoft Finance Domain, to work with our Digital Enterprise Solutions team. What will be your job / Challenges to be handled? As part of this team, you will be responsible for PeopleSoft L1 Support which includes supporting the end...

  • Service Desk

    6 months ago


    Pune, India Lancesoft Full time

    Job Description: Title : Senior Technical Process Executive/Technical Process Specialist ( Semi Voice ) Experience : 1 - 4 Years Max Grid : 4 - 6 LPA Job Location : Mumbai and GIFT City Mumbai : Bandra East, Mumbai GIFT City : Gandhinagar, Gujarat Shift : 18*7 EST Notice Period : Immediate - 30 Days Roles and Responsibilities: - Resolving L1 Service...

  • Customer Support

    6 months ago


    Pune, Maharashtra, India Fidelis Technologies Pvt Ltd Full time

    **Role**: Customer Support /Service Desk **Responsibilities**: - **Customer Support**_: - **International Voice Experience **is must. - **Excellent communication skills** to attend/resolve client issues on calls/chat/mail. - Analytical problem solvers who will understand issues and to resolve customer issues. - Problem solving skills and quick thinking to...

  • Customer Support

    6 months ago


    Pune, Maharashtra, India Fidelis Technologies Pvt Ltd Full time

    Role: Customer Support /Service Desk **Responsibilities**: - **Customer Support**_: - **International Voice Experience **is must. - **Excellent communication skills** to attend/resolve client issues on calls/chat/mail. - Analytical problem solvers who will understand issues and to resolve customer issues. - Problem solving skills and quick thinking to own...

  • Service Desk Associate

    6 months ago


    Lower Parel, Mumbai, Maharashtra, India 3i Infotech CSL Full time

    **JD for that Profile-** - 3-4 Yrs Hands-on exp as service Desk Engineer - knowledge or experience o**n Manage engine ticketing tool preferable**.. - L1 basic troubleshooting on EUS- Like MS office/outlook etc - Good communication skills. - Customer Interaction, - Knowledge on ITIL. - **Females are only required** Thanks Varsha Easwaran 9869816404 **Job...

  • IT Service Desk

    3 weeks ago


    Pune, Maharashtra, India impact pvt Full time

    Role : IT Service Desk Experience : Min 3 years of experience as a IT Service Desk Analyst (International) Location : Hinjewadi, Pune Salary : Up to 6 LPA Shift : Night Shift Skills : Office 365, Troubleshooting, Configuration, Blue Screen Error, Active Directory, Group Policy Notice : Immediate to 15 Days Pay: Up to ₹600,000.00 per...

  • Associate Service Desk

    7 months ago


    Pune, India Mindpool TECHN0L0GY Full time

    Mindpool is hiring for an Associate Service Desk in Pune. **Job Requirement**: - Excellent English communication skills. - Required with an experience of international voice profile(global clients) - Inbound/Outbound (technical support). Preferably US. - 1 - 2.5 years of experience (preferable). - Experience working in 24X7 voice support functions. - Ready...

  • L1 Network Support

    2 weeks ago


    Pune, Maharashtra, India Exela Technologies Full time

    Pune, IN-MH - Position Type Full Time - Requisition ID 11608 - Level of Education Technical School - Years of Experience 1+ to 2 Years **About Exela** Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user...


  • Pune, India Radical Technologies Full time

    Interested candidates kindly apply before 30th August. CV must be in pdf format, saved with your first name. Job Description Post:- Network Engineer Support L1 Experience:- 1-3 years Graduate Preferred: BE (CCNA / CCNP Trained) Preferred: CCNA Certification Responsibilities ● Research and identify solutions to software and hardware...

  • Network - L1

    2 months ago


    Pune, Maharashtra, India NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...


  • Pune, Maharashtra, India Webstep Technologies Private Limited Full time

    **Job Description: L1 Support Executive (.NET Expert) - Pune Location** **Position**: L1 Support Executive **Location**: Pune **Client**: Government Client **Experience**: 2-3 Years **Employment Type**: Full-Time **Job Summary**: **Key Responsibilities**: - Act as the first point of contact for resolving technical issues and providing **Level 1 (L1)...

  • Service Desk Support

    2 weeks ago


    Pune, Maharashtra, India Entrata Full time

    Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive...

  • Global Service Desk

    3 days ago


    Mumbai, Maharashtra, India impact pvt Full time

    Role : Global Service Desk (US Support) Experience : Min 2 years as a Technical Support/IT Service Desk/Global Service Desk Location : Mumbai Salary : Up to 7 LPA Skills : ITIL, Office 365, Major Incident, Outlook, Ticket, Active Directory, Group Policy, OST, PST Education : Graduation Shift : US Shift Notice : Immediate to 15 days Pay: Up to...

  • Vc/av Support L1

    3 months ago


    Mumbai, Maharashtra, India NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Vmware - L1

    3 months ago


    Mumbai, Maharashtra, India NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Service Desk

    7 months ago


    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there-s nothing that can stop us from growing together. Role: Service Desk Location: Ahmedabad/ Mumbai Experience Range: 4-7 years Educational Qualification : 15 Years of Full Time Education **Job...