Service Desk Executive

3 weeks ago

Mumbai Maharashtra, India PYXIDIA TECHLAB LLP Full time

**Job description**

**Must Have**:
**Minimum 2- 5 year** previous IT Service Desk executive experience.

**Good-to-Have**:

- An ITIL V4 / V3 Foundation qualification is preferable but not essential.
- Knowledge of ITIL Processes - Incident, Service Management.
- Project management experience.
- Knowledge of cloud-telephony tools from reporting perspective.

**Responsibilities**:

- Analyzing and evaluating software and IT systems.
- Answering incoming IT questions from clients and staff in person, over the phone or remotely.
- Performing system installations, upgrades and maintenance procedures to prevent service outages.
- Creating FAQ materials and training manuals for end users to easily access.
- Keeping service desk records up to date.
- Making suggestions to improve IT performance and avoid future issues.
- Coordinating with internal divisions to ensure that the company is meeting IT requirements.
- Keeping up with technological developments.

**Required qualifications include the following**:

- An associate or bachelor's degree in computer science, information systems or a related field.
- A minimum of two years’ experience working in end-user support and IT performance analysis role.
- Comprehensive and up-to-date understanding of computer hardware and software.
- Proficiency with task management and customer relationship management software.
- Outstanding analytical and problem-solving abilities.
- Advanced interpersonal, communication and teamwork abilities.
- Excellent time-management and organizational skills.
- Manage all vendors related to Service Desk.
- Manage SLA’s and KPI’s on monthly basis.
- Participate in hiring of service desk resources at lead level.
- Run daily, weekly, and monthly meetings related to Service Desk.
- Ensure all updates are shared with all Service Desk teams.
- Create reports from all tools of service desk.
- Responsible for knowledge management related to Service Desk.
- Work on smooth transition of new tools or processes affecting Service Desk.

**Job Types**: Full-time, Permanent

**Benefits**:

- Paid time off

Shift:

- Day shift
- Evening shift
- Night shift
- Rotational shift

Work Days:

- Monday to Friday

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have Knowledge of cloud-telephony tools ?

Have you ever Manage SLA’s and KPI’s on monthly basis?

**Education**:

- Bachelor's (required)

**Experience**:

- IT Service Desk: 2 years (required)
- total work IT performance analysis: 2 years (required)
- system installations, upgrades and maintenance procedures: 2 years (required)

**Location**:

- Mumbai, Maharashtra (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

  • Frro & Travel Desk Executive

    4 weeks ago

    Mumbai, Maharashtra, India Talent search desk Full time

    We have urgent job opening for "FRRO and Travel Desk Executive" for our leading client in leading education industry. The job details are as below Position : FRRO and Travel Desk Executive Job Location : BKC, Mumbai Education : Any Graduation Having good knowledge of FRRO process. Good Communication skills Having experience in any education/ EdTech...

  • Front Desk Executive

    4 weeks ago

    Navi Mumbai, Maharashtra, India Talent search desk Full time

    We have job opening for "Front Desk Executive" for our leading client in Hospital located in Navi Mumbai. Position : Front Desk Executive Job Location : Nerul, Navi Mumbai **Salary**: ₹20,000.00 - ₹25,000.00 per month Schedule: - Day shift - Evening shift Application Question(s): - What is your current location? **Experience**: - Hospital...

  • Service Desk Executive

    4 weeks ago

    Navi Mumbai, Maharashtra, India impact pvt Full time

    Role: IT Service Desk Executive Experience : Min 6 Months of experience as a IT Service Desk Location : Airoli Salary : 17K Education : Graduation Notice : Immediate Skills : Troubleshooting, Configuration, Ticket Pay: Up to ₹17,000.00 per month Shift: - Rotational shift Work Days: - Weekend availability **Experience**: - Service Desk: 1 year...

  • Front Desk Executive

    4 weeks ago

    Kharghar, Navi Mumbai, Maharashtra, India Talent Search Desk Full time

    We have urgent job opening for "Front Desk Executive" for our leading client into Coaching Center. The job details are as given below. Position : Front Desk Executive Job Location: Kharghar, Navi Mumbai Education : Any Graduation Description: - Excellent Communication in English is must **Salary**: ₹15,000.00 - ₹18,000.00 per month Schedule: -...

  • Service Desk Executive

    4 weeks ago

    Mumbai, Maharashtra, India Visionyle Solutions Private Limited Full time

    Position Name: Service Desk Executive - Position Mode: Permanent - Experience: Freshers - Joining Location: Mumbai - Airoli Work Mode: Work from Office, 6 days working; Rotational Shifts - No Night Shifts) - No. of Openings: 15 - Mode of Interview : 2-3 Rounds, F2F - Bill Rate : 15K/Month - Notice: Immediate Only - JD: PFB We are arranging the Walk-In...

  • Desk Research Executive

    4 weeks ago

    Mumbai, Maharashtra, India BDS Service PVT LTD Full time

    **Details** Position: Desk Research Executive Location: Kanjurmarg, Mumbai Company name: BDS Services Pvt Ltd. **Introduction** **BDS Services Pvt Ltd,** a professional B2B database management company. HQ Located in Mumbai, India and having branch offices in London & Amsterdam. Founded in 2009, BDS is a reliable organization in providing back office...

  • Executive Customer Service Desk

    4 weeks ago

    Fort, Mumbai, Maharashtra, India Sushil Financial Service Pvt Ltd Full time

    **Responsibilities**: - Physical AOF and Re-KYC Forms verification once inward is done. - Communicating with CPs for clearing Discrepancies through mail and phone. - Keeping Track of Account Opening, KRA, UCC, and provide proactive services to CPs. - Reactivation Related Task. - Working as a Backup of the Team. **Desired Personality Traits**: - Knowledge...

  • Service Desk Executive

    4 weeks ago

    Mankhurd, Mumbai, Maharashtra, India cmts Full time

    Job Detail - Customer attention. Service desk executive will be responsible to give the quarry for Installation and service engineer for a Particular client site. Every Day to attend the all customer quarries related with company products Task Assign every day to Engineers to resolve the customer problems Intrested can call to Aditya on -...

  • International Service Desk

    2 weeks ago

    Navi Mumbai, Maharashtra, India impact pvt Full time

    Role : International Service Desk Experience : Min 2 years as a Service Desk Analyst/Technical Support Executive ( US Support) Location : Andheri and Mahape Salary : Up to 6 LPA Education : HSC/Graduation Skills : Office 365, Troubleshooting, VPN, Ticket Shift : Night Shift Notice: Immediate Pay: Up to ₹600,000.00 per year **Benefits**: -...

  • Global Service Desk

    4 weeks ago

    Mumbai, Maharashtra, India Impact InfoTech Full time

    Role : Global Service Desk Experience : Min 1 year as a Global Service Desk (International) Location : Mumbai Salary : Up to 6 LPA Education : HSC/Graduation Skills : Office 365, Troubleshooting, Configuration, Ticket, SLA, OST, PST, Blue screen error Notice : 30 days **Salary**: Up to ₹600,000.00 per year Day range: - Monday to Friday Shift: -...

  • Service Desk

    3 weeks ago

    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. - Provide technical assistance and support for clients and partners via call, chat and...

  • Service Desk

    3 weeks ago

    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    **SN** **Role descriptions / Expectations from the Role** **1** - The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. - Provide technical...

  • International Service Desk

    3 weeks ago

    Mumbai, Maharashtra, India impact pvt Full time

    Role : International Service Desk Experience : Min 2 years of experience into International Service Desk Location : Goregaon, Mumbai Salary : Up to 7 LPA Education : Graduation Skills : ITSM, Change management, ITIL, Troubleshooting, Office 365, OST and PST, Outlook Notice : Immediate Shift : Night Shift Pay: Up to ₹700,000.00 per...

  • IT Service Desk Manager

    2 days ago

    Navi Mumbai, Maharashtra, India Mizuho Full time

    We are looking for an experienced Transition SME to join our Service Desk Team at Mizuho.The ideal candidate will be responsible for ensuring the smooth transition of IT services and applications into production from a service desk perspective.Key Responsibilities:Lead the planning and execution of the service desk setup processDevelop and document...

  • Front Desk Executive

    4 weeks ago

    Nagpur, Maharashtra, India Sath Outsourcing Service pvt. Ltd. Full time

    **Job Title: Front Desk Executive - Excellent communication skills in English must** **Location**: Dharampeth, Nagpur **Salary**: ₹15,000 - ₹18,000 **Experience**: 1-3 years in a similar role **Key Responsibilities**: - Manage front desk operations - Handle cash transactions efficiently. - Perform data entry and maintain records. - Proficient in...

  • Service Desk Agent

    4 weeks ago

    Mumbai, Maharashtra, India LRI Invest Full time

    Description IT Service Desk Agent (JML Team) Location: India About Apex: The Apex Group is a global financial services provider with 4,000 staff across 40+ offices globally. We look to recruit bright, articulate, and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in...

  • International IT Service Desk

    3 weeks ago

    Mumbai, Maharashtra, India impact pvt Full time

    Role : International IT Service Desk Experience: Min 2 years as a Technical Support Executive (US Support) Location : Goregaon, Mumbai **Salary**: Up to 7 LPA Education : Graduation Skills : ITIL, Troubleshooting, Configuration, Office 365 Shift : Night Shift Notice: Immediate Pay: Up to ₹700,000.00 per year **Benefits**: - Provident...

  • Front Desk Receptionist

    3 weeks ago

    Prabhadevi, Mumbai, Maharashtra, India Tristar Management Service Full time

    JOB POSITION NAME: - Receptionist JOB LOCATION: - Prabhadevi, Mumbai MINIMUM REQUIREMENT: - Qualification - Graduation - Min 1 - 2 years of experience. Front Desk Receptionist cum admin executive - Should be able to operate from office **Responsibilities include**: Reporting to management and performing administrative duties. Answering telephone calls,...

  • French Service Desk

    4 weeks ago

    Mumbai, Maharashtra, India KBC Technologies Full time

    **SERVICE DESK** Primary Skill Service Desk Desktop Support Description French Canadian English Speaking Skills Should have good technical exposure to above Primary skills technologies Good Client interfacing skills should have involved in client interactions Should be willing to work in implementation support projects Above skills certifications are...

  • Front Desk Executive

    3 weeks ago

    Mumbai, Maharashtra, India Engage People Full time

    Hiring for **Front Desk Executive** for a Hospital & Research Center in Mumbai. - **Please check the JD before applying.**_ **Job Location**: Bandra West and Mulund West, Mumbai **Interview Location**: Mulund West, Mumbai **Job timing**: 10 AM to 8 PM or 11 AM to 9 PM Excellent Communication skills are required You will be the first point of contact for...