Wfm Scheduler

**Summary of Primary Job Responsibilities**: - To maximize efficient utilization of resources for schedules that have been released in the most cost effective way i.e. holidays, voluntary time-offs, break planning, Workforce Management Tool optimization, proactively ensuring sufficient coverage at all times to deliver contractual requirements...

**Role**: Sr WFM Analyst (Forecaster & Scheduler) **Location**:Mumbai JD for Forecaster and scheduler: **Functional Responsibilities** - Generate and maintain forecast contact volumes, handle times, and staffing requirements for internal and external lines of business, including vendor partners - Conduct analysis on service level performance, identifying...

Urgent Opening for Hexaware Technologies_ MumbaiEducationMandatory: Graduate from any stream.ExperienceMinimum 5 to 7 YearsSoft Skills: (Job related)Key ResponsibilitiesSolid understanding of WFM fundamentals. Proven experience in the design, development and implementation of strategic workforce planning with a very strong focus and ability to execute in a...

Urgent Opening for Hexaware Technologies_ Mumbai Education Mandatory: Graduate from any stream. Experience Minimum 5 to 7 Years Soft Skills: (Job related) Key Responsibilities Solid understanding of WFM fundamentals. Proven experience in the design, development and implementation of strategic workforce planning with a very strong...

Urgent Opening for Hexaware Technologies_ Mumbai Education Mandatory: Graduate from any stream. Experience Minimum 5 to 7 Years Soft Skills: (Job related) Key Responsibilities Solid understanding of WFM fundamentals. Proven experience in the design, development and implementation of strategic workforce planning with a very strong...

Urgent Opening for Hexaware Technologies_ Mumbai Education Mandatory: Graduate from any stream. Experience Minimum 5 to 7 Years Soft Skills: (Job related) Key Responsibilities Solid understanding of WFM fundamentals. Proven experience in the design, development and implementation of strategic workforce planning with a very strong focus and ability to...

Urgent Opening for Hexaware Technologies_ MumbaiEducationMandatory: Graduate from any stream.ExperienceMinimum 5 to 7 YearsSoft Skills: (Job related)Key ResponsibilitiesSolid understanding of WFM fundamentals. Proven experience in the design, development and implementation of strategic workforce planning with a very strong focus and ability to execute in a...

Job DescriptionWe are seeking a highly skilled Strategic Workforce Manager to join our team at Hexaware Technologies in Mumbai. The ideal candidate will have a solid understanding of Workforce Management (WFM) fundamentals and proven experience in designing, developing, and implementing strategic workforce planning.About the Role:Establish procedures and...

Have knowledge in WFM basic Have knowledge in leave and other payroll process Have knowledge in scheduling Have knowledge in capacity planning - Inputs to scheduling & planning team basis RCA on TAT performance - TAT achievement by effective RTM - Cost of delivery - Quality of RCA - Adherence on escalation process - Schedule adherence & conformance at...

Urgent Opening for Hexaware Technologies_ MumbaiEducationMandatory: Graduate from any stream.ExperienceMinimum 5 to 7 YearsSoft Skills: (Job related)Key ResponsibilitiesSolid understanding of WFM fundamentals. Proven experience in the design, development and implementation of strategic workforce planning with a very strong focus and ability to execute in a...

Workforce management (WFM) include forecasting inflow volumes and staffing requirements, Managing and allocation of assignments to team member and respective stake holder for all Nodal and Regulatory complaints efficiently, monitoring real-time adherence to schedules, analysing performance data to make data-driven decisions for continuous improvement.

Job Summary:We are seeking an experienced Workforce Optimization Manager to join our team at Hexaware Technologies in Mumbai. The ideal candidate will have a strong background in workforce planning, staff scheduling, and forecasting.Key Responsibilities:Establish procedures and processes for staffing, scheduling, forecasting, and planning.Design and...

**What can you expect** We are looking to hire a **Contact Centre Resource Planning Manager **in Global Metrics team. This position is responsible for End to End Contact Centre planning that includes demand Forecasting, Capacity Planning and Budgeting. The planning manager is responsible to ensure the smooth running of the planning function and for managing...

Hexaware Technologies: Senior Workforce Optimization ManagerAbout the Role:We are seeking an experienced Senior Workforce Optimization Manager to join our team at Hexaware Technologies. This is a challenging role that requires strong leadership and management skills, as well as excellent analytical and problem-solving abilities.Job Description:The Senior...

Roles and Responsibilities: - Hand on experience on Scheduling on Excel (using Erlang or other models) for the Process/Processes to ensure forecasted service level (SL) for the day is met / improved. In case line staffing is provided, ensuring that the staffing schedules meet the requirements satisfactorily. This can be a weekly, bi-weekly or a monthly...

Roles and Responsibilities: - Hand on experience on Scheduling on Excel (using Erlang or other models) for the Process/Processes to ensure forecasted service level (SL) for the day is met / improved. In case line staffing is provided, ensuring that the staffing schedules meet the requirements satisfactorily. This can be a weekly, bi-weekly or a monthly...

**Job Title: Accounts Payable Associate -** **Purpose of Job**: The job holder is responsible for accounts payables at a reputed MNC Nivea India (Sector: FMCG) which includes, foreign payments, banking compliance, employee payments etc, Analytical approach towards work related requirements, attitude / ability of asking right set of questions for...

About the RoleWe are seeking a highly skilled Workforce Management Lead to join our team at Hexaware Technologies. As a key member of our operations team, you will be responsible for establishing procedures and processes for staffing, scheduling, forecasting, and planning.As a Strategic Scheduling Specialist, you will design and implement scheduling and...

Experience: 1 -2 years of experience Qualification: - Any Graduate/Post Graduate **Roles and Responsibilities** - MIS Advance Excel Knowledge Required For Interview Collecting data related to the necessary tech specifications of each department and developing and analyzing computer systems that fit those specifications is a core duty of the MIS...

We are seeking an experienced Workforce Management Strategist to join our team at Reliance Jio in Ghansoli, Navi Mumbai.As a key member of our workforce management team, you will be responsible for developing and implementing strategies to optimize our workforce planning, scheduling, and forecasting processes.The ideal candidate will have a minimum of 12-16...