Manager - WFM

Urgent Opening for Hexaware Technologies_ MumbaiEducationMandatory: Graduate from any stream.ExperienceMinimum 5 to 7 YearsSoft Skills: (Job related)Key ResponsibilitiesSolid understanding of WFM fundamentals. Proven experience in the design, development and implementation of strategic workforce planning with a very strong focus and ability to execute in a...

Urgent Opening for Hexaware Technologies_ Mumbai Education Mandatory: Graduate from any stream. Experience Minimum 5 to 7 Years Soft Skills: (Job related) Key Responsibilities Solid understanding of WFM fundamentals. Proven experience in the design, development and implementation of strategic workforce planning with a very strong...

Urgent Opening for Hexaware Technologies_ MumbaiEducationMandatory: Graduate from any stream.ExperienceMinimum 5 to 7 YearsSoft Skills: (Job related)Key ResponsibilitiesSolid understanding of WFM fundamentals. Proven experience in the design, development and implementation of strategic workforce planning with a very strong focus and ability to execute in a...

Urgent Opening for Hexaware Technologies_ Mumbai Education Mandatory: Graduate from any stream. Experience Minimum 5 to 7 Years Soft Skills: (Job related) Key Responsibilities Solid understanding of WFM fundamentals. Proven experience in the design, development and implementation of strategic workforce planning with a very strong...

Urgent Opening for Hexaware Technologies_ MumbaiEducationMandatory: Graduate from any stream.ExperienceMinimum 5 to 7 YearsSoft Skills: (Job related)Key ResponsibilitiesSolid understanding of WFM fundamentals. Proven experience in the design, development and implementation of strategic workforce planning with a very strong focus and ability to execute in a...

Looking For WFM / MIS / RTA Required : min 4 years of experience as a WFM / RTA / MIS sr executive from BPO WFM involves **effectively forecasting labor requirements and creating and managing staff schedules to accomplish a particular task on a day-to-day and hour-to-hour basis**. Salary : Upto 7 LPA Shift : Rotational 24/7 with 2 rotational...

**Job description** Maintaining accurate records and reports related to scheduling and staffing. Currently working Experience with Workforce Management software scheduling, performance tracking, and reporting Hiring for WFM Scheduler for BPO Company. BPO exp is mandatory. 1yr experience as a WFM Scheduler is mandatory. Creating and managing employee...

**Urgent Need** **WFM Scheduler for BPO.** **BPO exp is mandatory.** **One** **year experience as a WFM Scheduler is mandatory.** **Creating and managing employee schedules, forecasting staffing requirements, monitoring and analyzing real-time data.** Maintaining accurate records and reports related to scheduling and staffing. Currently working Experience...

Job DescriptionWe are seeking a highly skilled Strategic Workforce Manager to join our team at Hexaware Technologies in Mumbai. The ideal candidate will have a solid understanding of Workforce Management (WFM) fundamentals and proven experience in designing, developing, and implementing strategic workforce planning.About the Role:Establish procedures and...

Ensure SLAs & accuracy of all dialer related activity and reporting Monitor Delivery attainment on Real time basis. Capture reasons for performance deviations Assumption management Ensure smooth day-to-day dialer related activity Title Associate - WFM Dialer Location Mumbai - Chandivali Requirement Average Communication Skills (7/10) 4 years of overall...

**Role**: Sr WFM Analyst (Forecaster & Scheduler) **Location**:Mumbai JD for Forecaster and scheduler: **Functional Responsibilities** - Generate and maintain forecast contact volumes, handle times, and staffing requirements for internal and external lines of business, including vendor partners - Conduct analysis on service level performance, identifying...

Greeting from Brocus IT solutions Pvt Ltd Position: WFM (executive /SR. executive ) **Roles and Responsibilities**: - Responsible for design and implementation of scheduling, capacity planning and reporting to support contact center locations. - Build, develop and lead Resource Planning, Scheduling and Reporting into a highly responsive team that meets...

1.Scheduling efficiency 2.Timeliness of Schedule release 3.Co-ordination with Operations of leave planner and scheduling inputs 4.Analytics and data mining 5.Experience 1-2years of WFM experience with a minimum 1 year as a Scheduler. 6.Generate best suitable work patterns and shift activities 7.Generate schedules and track scheduling...

About Etraveli Group is a global platform for flights, an air technology company with a presence across all continents. We pride ourselves on being the fastest, most precise way to realize a travel plan, no matter the distance or complexity. We are the preferred partner of some of the world’s biggest technology companies, airlines, hotel chains, and car...

**Roles and Responsibilities**: - Analyze the Productivity and Workforce Capacity to support management reviews, decision making and/or mitigating actions required for ensuring SLA commitments and Financial Plans are met. - Derive Long term & short term Forecasting using forecasting mechanism in scientific way with available data - Understand Analyze...

Hexaware Technologies: Senior Workforce Optimization ManagerAbout the Role:We are seeking an experienced Senior Workforce Optimization Manager to join our team at Hexaware Technologies. This is a challenging role that requires strong leadership and management skills, as well as excellent analytical and problem-solving abilities.Job Description:The Senior...

Workforce management (WFM) include forecasting inflow volumes and staffing requirements, Managing and allocation of assignments to team member and respective stake holder for all Nodal and Regulatory complaints efficiently, monitoring real-time adherence to schedules, analysing performance data to make data-driven decisions for continuous improvement.

An IT Help Desk Technician is responsible for providing technical support and assistance. Must know about Networking, BPO Software, CRM, WFM, Domains, and Call Center Dialers. Roles and Responsibilities Experience with Workforce Management software (performance tracking, reporting) Provide technical support to users by researching and answering questions,...

About the RoleWe are seeking a highly skilled Workforce Management Lead to join our team at Hexaware Technologies. As a key member of our operations team, you will be responsible for establishing procedures and processes for staffing, scheduling, forecasting, and planning.As a Strategic Scheduling Specialist, you will design and implement scheduling and...

**Summary of Primary Job Responsibilities**: - To maximize efficient utilization of resources for schedules that have been released in the most cost effective way i.e. holidays, voluntary time-offs, break planning, Workforce Management Tool optimization, proactively ensuring sufficient coverage at all times to deliver contractual requirements...