Wfm - Capacity Planner

3 days ago


Mumbai, India Zest HR Services Full time

**Roles and Responsibilities**:

- Analyze the Productivity and Workforce Capacity to support management reviews, decision making and/or mitigating actions required for ensuring SLA commitments and Financial Plans are met.
- Derive Long term & short term Forecasting using forecasting mechanism in scientific way with available data
- Understand Analyze workload to workforce ratios to assist the management team with Financial Planning
- 3 years of WFM experience with minimum 1.5 years as a Planner with direct exposure to America & EMEA clients.
- Should have sound knowledge in E-lang based planning models
- Communicate effectively with internal and external customers to drive planning & meet all the business objectives.


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