Wfm Rta Mumbai

7 months ago


Mumbai Maharashtra, India Gryphon Hytech Services - Recruitment Consultant Full time

**Role**: Sr WFM Analyst (Forecaster & Scheduler)

**Location**:Mumbai

JD for Forecaster and scheduler:
**Functional Responsibilities**
- Generate and maintain forecast contact volumes, handle times, and staffing requirements for internal and external lines of business, including vendor partners
- Conduct analysis on service level performance, identifying trends and recommend schedule adjustments to ensure adequate resource coverage, including staffing level changes.
- Maintain our workforce management software as it relates to forecasting, scheduling, agent skills and record maintenance
- Suggest opportunities for increased efficiency through trend analysis, including AUX code usage or adjustments to shrinkage allocation levels
- Coordinate with Operations leaders to align on WFM policies including time off allowances and out of production activity expectations
- Maintain performance reports tracking daily, weekly, and monthly KPIs and contributing to weekly and monthly business review meetings
- Align with vendor partners on all planned activities with an impact to coverage and productivity, including training, coaching, meetings and holiday coverage
- Participates in and/or leads projects related to Workforce Management functions
- Maintains a high level of awareness of contact center processes and procedures as well as industry best practices
- Acts as a mentor and provides guidance, leadership, and education on WFM’s role in operations

**Education**

Graduate

**Experience**
- 2+ years WFM (Forecaster & Scheduler) experience with advanced knowledge of scheduling and short term forecasting.

**Skills**
- Expert level proficiency/understanding of WFM software (Aspect, Nice, Verint.)
- Advanced knowledge of Microsoft Excel
- Advanced understanding of contact center metrics and strategies to meet service goals

**Salary**: ₹40,000.00 - ₹50,000.00 per month

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- RTA: 1 year (required)

Work Location: In person


  • Executive Wfm- Rta

    2 months ago


    Indira Nagar, Nashik, Maharashtra, India WNS Full time

    Roles & responsibilities - The Real Time Analyst is responsible for monitoring the effectiveness of the forecast and the execution of the scheduling plan. - Should be well versed with Basic excel & formulas * - Should be comfortable working in 24/7 rotating environment. - Maintain communication channels regarding events that impact call volumes. - Knowledge...

  • Wfm Scheduler

    7 months ago


    Mumbai, India Digital Salt Technologies Private Limited Full time

    **Urgent Need** **WFM Scheduler for BPO.** **BPO exp is mandatory.** **One** **year experience as a WFM Scheduler is mandatory.** **Creating and managing employee schedules, forecasting staffing requirements, monitoring and analyzing real-time data.** Maintaining accurate records and reports related to scheduling and staffing. Currently working Experience...

  • Infor Wfm

    1 month ago


    Hinjawadi, Pune, Maharashtra, India BirlaSoft Full time

    Country/Region: IN- Requisition ID: 19361- Work Model: - Position Type: - Salary Range: - Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI**Title**:Infor WFM**: - Description: **Area(s) of responsibility**: **Infor WFM** Experience: 6-9Years Location: Bangalore / Hyderabad/Mumbai / Gurgaon **Education**: - Bachelor’s degree in science,...


  • Mumbai, Maharashtra, India Hexaware Technologies Full time

    Job DescriptionWe are seeking a highly skilled Strategic Workforce Manager to join our team at Hexaware Technologies in Mumbai. The ideal candidate will have a solid understanding of Workforce Management (WFM) fundamentals and proven experience in designing, developing, and implementing strategic workforce planning.About the Role:Establish procedures and...

  • Manager - wfm

    3 weeks ago


    Navi Mumbai, India Hexaware Technologies Full time

    Urgent Opening for Hexaware Technologies_ MumbaiEducationMandatory: Graduate from any stream.ExperienceMinimum 5 to 7 YearsSoft Skills: (Job related)Key ResponsibilitiesSolid understanding of WFM fundamentals. Proven experience in the design, development and implementation of strategic workforce planning with a very strong focus and ability to execute in a...

  • Wfm Executive

    4 days ago


    Mumbai, India SEAGULL INTERNATIONAL Full time

    Have knowledge in WFM basic Have knowledge in leave and other payroll process Have knowledge in scheduling Have knowledge in capacity planning - Inputs to scheduling & planning team basis RCA on TAT performance - TAT achievement by effective RTM - Cost of delivery - Quality of RCA - Adherence on escalation process - Schedule adherence & conformance at...


  • Mumbai, Maharashtra, India Sushshree HR Solutions Full time

    Position: Assistant Manager / Manager - Registrar and Share Transfer Agent (RTA Services) - Sales. Experience: 2-4 years in Business Development / Relationship Management in broking, financial institutions or banks. Education: Any Graduate with excellent communication skills (both verbal & written) and sound knowledge of Operations. Location: Mumbai,...

  • Manager - WFM

    3 weeks ago


    Navi Mumbai, India Hexaware Technologies Full time

    Urgent Opening for Hexaware Technologies_ Mumbai Education Mandatory: Graduate from any stream. Experience Minimum 5 to 7 Years Soft Skills: (Job related) Key Responsibilities Solid understanding of WFM fundamentals. Proven experience in the design, development and implementation of strategic workforce planning with a very strong...

  • Manager - WFM

    3 weeks ago


    Navi Mumbai, India Hexaware Technologies Full time

    Urgent Opening for Hexaware Technologies_ Mumbai Education Mandatory: Graduate from any stream. Experience Minimum 5 to 7 Years Soft Skills: (Job related) Key Responsibilities Solid understanding of WFM fundamentals. Proven experience in the design, development and implementation of strategic workforce planning with a very strong...

  • Manager - WFM

    3 weeks ago


    Navi Mumbai, India Hexaware Technologies Full time

    Urgent Opening for Hexaware Technologies_ Mumbai Education Mandatory: Graduate from any stream. Experience Minimum 5 to 7 Years Soft Skills: (Job related) Key Responsibilities Solid understanding of WFM fundamentals. Proven experience in the design, development and implementation of strategic workforce planning with a very strong focus and ability to...

  • Manager - WFM

    3 weeks ago


    Navi Mumbai, India Hexaware Technologies Full time

    Urgent Opening for Hexaware Technologies_ MumbaiEducationMandatory: Graduate from any stream.ExperienceMinimum 5 to 7 YearsSoft Skills: (Job related)Key ResponsibilitiesSolid understanding of WFM fundamentals. Proven experience in the design, development and implementation of strategic workforce planning with a very strong focus and ability to execute in a...

  • Executive - Wfm- Rta

    2 months ago


    Nashik, Maharashtra, India WNS Global Services Full time

    **Company Description** WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...


  • navi mumbai, India Hexaware Technologies Full time

    Urgent Opening for Hexaware Technologies_ MumbaiEducationMandatory: Graduate from any stream.ExperienceMinimum 5 to 7 YearsSoft Skills: (Job related)Key ResponsibilitiesSolid understanding of WFM fundamentals. Proven experience in the design, development and implementation of strategic workforce planning with a very strong focus and ability to execute in a...

  • Avp - Legal Mumbai

    6 months ago


    Mumbai, Maharashtra, India GM Infotech Full time

    **Job Title : AVP - Legal | Mumbai** **Industry : IPO & Corporate Registry** **Job loaction : Mumbai (Vikhroli)** **Educational Qualifications **:Graduation **+ CS - **LLB - Knowledge of relevant statutory & regulatory compliances, for RTA related activities and basic MS Office. **Requirements**: - Submission of weekly & monthly MIS & pending statistics...


  • Mumbai, Maharashtra, India Firstsource Full time

    At Firstsource, a leading provider of customized Business Process Management (BPM) services, we pride ourselves on being trusted custodians and long-term partners to over 100 top brands with a presence in the US, UK, India, and Philippines. Our innovative 'rightshore' delivery model offers comprehensive solutions covering the entire customer lifecycle across...


  • Mumbai, Maharashtra, India National Securities Depository Full time

    **Role** Executive - Issuer Admission **Qualification** Inter CA/CS/ICWA/M.Com/MBA/PG or B. Com. Graduates will also be considered from reputed/recognised institutes/ universities. **Location** Mumbai **Experience** minimum 2 yrs. of experience - Processing of Issuer Admission related activities. - Verification of KYC and other supporting documents...

  • Workforce Scheduler

    2 days ago


    Mumbai, India Sitel Group Full time

    **Summary of Primary Job Responsibilities**: - To maximize efficient utilization of resources for schedules that have been released in the most cost effective way i.e. holidays, voluntary time-offs, break planning, Workforce Management Tool optimization, proactively ensuring sufficient coverage at all times to deliver contractual requirements...

  • Rta

    2 days ago


    Mumbai, India Tikmi Technologies PVT LTD Full time

    Generating of reports and provide detailed analysis of operational performance through various statistical and reporting methodologies - Drive real-time Staffing, Occupancy and Service Level requirements by analysing operational historical trends, real time conditions and anticipated operational conditions - Critically evaluate information gathered from...

  • Mis Executive

    3 days ago


    Mumbai, India Corient Business Solutions Full time

    Roles and Responsibilities: - Hand on experience on Scheduling on Excel (using Erlang or other models) for the Process/Processes to ensure forecasted service level (SL) for the day is met / improved. In case line staffing is provided, ensuring that the staffing schedules meet the requirements satisfactorily. This can be a weekly, bi-weekly or a monthly...

  • Mis Executive

    6 months ago


    Mumbai, India Corient Business Solutions Full time

    Roles and Responsibilities: - Hand on experience on Scheduling on Excel (using Erlang or other models) for the Process/Processes to ensure forecasted service level (SL) for the day is met / improved. In case line staffing is provided, ensuring that the staffing schedules meet the requirements satisfactorily. This can be a weekly, bi-weekly or a monthly...