Rta
5 days ago
Generating of reports and provide detailed analysis of operational performance through various statistical and reporting methodologies
- Drive real-time Staffing, Occupancy and Service Level requirements by analysing operational historical trends, real time conditions and anticipated operational conditions
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details
**Responsibilities**:
- Balance resources to achieve desired service levels
- Monitor real time ACD agent work reports
- Management and maintenance of skills groups
- Administration of intraday schedule changes
- Negotiate and challenge adherence schedules with Managers
**Salary**: ₹300,000.00 - ₹400,000.00 per year
**Benefits**:
- Health insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Shift allowance
Ability to commute/relocate:
- Ghansoli, Mumbai - 400701, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 6363043485
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