Customer Service Representative

2 weeks ago


Bengaluru Karnataka, India TSI - Transworld Systems, Inc (India) Full time

**Work Location**: This is a **On Site **position and location is **Bellandur.**

**Compensation**: up to 3.57 INR (ANNUAL CTC)

Build Your Future Come join our thriving team as a Call Center Representative We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

**Why should you consider TSI (part of TSI family of companies)?**
- Paid training
- Team-oriented work environment
- Growth opportunity
- Generous Incentive opportunity
- Comprehensive benefits package available: including medical insurance/ ESIC, paid time off and paid holidays
- Transport facility (Depends on policy and shift)

**In This Role, You Will**:
All of our agents manage outbound/ inbound calls from customers regarding any of the following:
Functional/operational:

- Responsible for obtaining information regarding hazard insurance accounts managing outbound/ inbound calls to insurance agents.
- Follow up phone call with a designated contact person at the insurance company.
- Responsible for obtaining current insurance information and updating the system with the information provided by the insurance company.

Key Result Areas:

- Make at least 95 calls a day.
- Obtain a quality score of 98% or above.

Qualifications:

- HSC/ bachelor's degree.
- Ability to read, write and speak English fluently, clearly and with a neutral accent.
- Good analytical skills, cognitive skills.
- Good computer typing at the same time talking over the phone.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹23,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Shift allowance

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person



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