Account Service Representative

6 months ago


Bengaluru Karnataka, India Lowe's Full time

**Job Summary**:
**Essential Duties and Responsibilities**:

- Set up new accounts
- Process account change requests
- Responsible for responding to all inquiries within a turnaround time of 24 hours
- Generate, assign, maintain, manage and resolve all Zendesk tickets
- Answer incoming calls
- Handle returned mail Scanning
- Review/Approve ProCard Requests
- Review and maintain property list as they are provided
- Maintain strong communication with Outside sales reps, Customer Service and Management
- Assist with audits
- Handle data entry and general clerical tasks

**Qualifications**:

- Degree preferred or High school diploma or equivalent, with some college or equivalent work experience
- Minimum 3 years’ experience in account services (customer setup) required
- Perform data entry
- Able to multi-task and work independently
- Excellent written and oral communication skills
- Excellent organizational skills and attention to detail
- Handle a heavy workload in a fast-paced environment
- Must be able to work 8AM - 5PM schedule (overtime as needed)
- Successful passing of a pre-employment drug screen, background screen and driving record

**Supervisory Responsibilities**:

- Not normally required to supervise others.
- Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._



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