Sales and Service Representative

6 months ago


Bengaluru Karnataka, India Jainam Software LLP Full time

He /She will be the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.

He /She provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

**Company Policy as stated below**:
**1. Employees who are working in sales / Customer Service team (non technical) must have**

a. Laptop. If PC then backup of minimum 2 hrs

b. Internet Connectivity with 2 Mbps speed

c. Mobile Phone

**2. Working time is 10 AM to 7 PM from Monday to Saturday. Sunday is off.**

**3. No Work No Pay (known as NWNP policy)**

a. This (NWNP) policy is applicable for employees working from home.

b. This policy indicates that work is not done for a given day and hence it will be considered as loss of pay. This means the number of day salary will be deducted from the monthly salary.

c. Everyone should have a sufficient backup plan to avoid no work situation which results into salary deduction.

d. If work is not done for 8 hrs due to power cut, flood, storm, or any natural calamity, no work is considered for those days.

e. During reviews, if employee is observed working less than 8 hrs a day, no work is considered for those days.

**Employees must build below skills in addition to key technical skills required to perform job**

a. Self learning - through YouTube videos

b. Daily stand up call.

c. Daily work plan

d. Next weekly work plan on every Saturday

e. English and Hindi communication - verbal and written (required communication for India and international customers)

f. Accounting principles, banking (deposit and finance) domain knowledge

g. Proactive communication

**Job Types**: Full-time, Fresher

Pay: ₹6,000.00 - ₹12,000.00 per month

**Benefits**:

- Work from home

Shift:

- Day shift

Travel requirement:

- Up to 20% travel

**Experience**:

- Sales: 1 year (preferred)
- Customer support: 1 year (required)
- sales representative: 1 year (preferred)
- Cold calling: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

Work Location: Remote



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