Sales and Service Representative
6 months ago
He /She will be the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.
He /She provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
**Company Policy as stated below**:
**1. Employees who are working in sales / Customer Service team (non technical) must have**
a. Laptop. If PC then backup of minimum 2 hrs
b. Internet Connectivity with 2 Mbps speed
c. Mobile Phone
**2. Working time is 10 AM to 7 PM from Monday to Saturday. Sunday is off.**
**3. No Work No Pay (known as NWNP policy)**
a. This (NWNP) policy is applicable for employees working from home.
b. This policy indicates that work is not done for a given day and hence it will be considered as loss of pay. This means the number of day salary will be deducted from the monthly salary.
c. Everyone should have a sufficient backup plan to avoid no work situation which results into salary deduction.
d. If work is not done for 8 hrs due to power cut, flood, storm, or any natural calamity, no work is considered for those days.
e. During reviews, if employee is observed working less than 8 hrs a day, no work is considered for those days.
**Employees must build below skills in addition to key technical skills required to perform job**
a. Self learning - through YouTube videos
b. Daily stand up call.
c. Daily work plan
d. Next weekly work plan on every Saturday
e. English and Hindi communication - verbal and written (required communication for India and international customers)
f. Accounting principles, banking (deposit and finance) domain knowledge
g. Proactive communication
**Job Types**: Full-time, Fresher
Pay: ₹6,000.00 - ₹12,000.00 per month
**Benefits**:
- Work from home
Shift:
- Day shift
Travel requirement:
- Up to 20% travel
**Experience**:
- Sales: 1 year (preferred)
- Customer support: 1 year (required)
- sales representative: 1 year (preferred)
- Cold calling: 1 year (preferred)
**Language**:
- English (required)
- Hindi (required)
Work Location: Remote
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