Customer Care Executive

7 months ago

Kolkata, India OnProcess Technology Full time

**OPERATIONS** | **FULL-TIME***

**Job Overview**:
Customer Service Associate works on programs related to customer satisfaction or return of defective materials from end customers, which require access to systems of partners of OnProcess Technology Bulgaria. Customer Service Associate supports the Company’s processes through professional communication to and from customers, on behalf of the partners of OnProcess Technology Bulgaria. As a result of the communication with customers, he updates the company’s database with the relevant information. Customer Service Associate works in accordance with all quality control initiatives, as well as with the requirements of the respective program.

**Responsibilities and Duties**:

- Perform/handle outbound or inbound customer and/or client communications
- Advise customers on behalf of OnProcess Technology’s clients
- Interact with customers via various methods of communication
- Utilize clients third parties to provide the entitled service
- Follow detailed instructions as outlined in Company documents
- For service level agreement in jeopardy, follow established escalation rules
- Resolve customer complaints and escalations
- Update applicable Program Database(s) accurately
- Appropriately handle challenging and unique customer situations in accordance with OnProcess Technology policies
- Escalate data or program specific issues to appropriate level of management
- Meet or exceed OnProcess Technology’s key performance standards and quality objectives
- Work as an integral part of the Delivery Services team; contributing to the department’s ability to consistently meet and exceed Contact Center performance goals
- May be responsible for multiple programs and working cross-functionally through programs
- Adhering to the Company’s policies, procedures and guidelines pertaining to the protection of Information Asset, as referred to in the User Agreement.
- Reporting actual or suspected security and/or policy violations/breaches to an appropriate authority;
- Ad-hoc duties and special projects

Qualifications:

- Previous customer service experience within a Contact Center
- High School Diploma or equivalent
- Attention to detail and accuracy
- Multi-tasking skills including the ability to toggle between multiple computer windows
- Strong written, verbal and interpersonal communication skills
- Meet certification requirements
- Ability to maintain confidentiality
- Familiarity with or an ability to understand and utilize a database and Microsoft Office programms

**Education Requirements**:
High School or equivalent

**Experience Requirements**:
1+ year

**About OnProcess**
OnProcess is on a mission - to transform and drive the world’s circular service supply chains - for brilliant customer experiences, efficiencies at the speed of digital, and more sustainable ‘circular economy’ processes.
At OnProcess, we encourage a collective sense of engagement, affirmation and belonging, where everyone is proud to be a member of our company. As a global business, we recognize our ability to understand, embrace and operate in a multicultural world - both in the marketplace and in the workplace - is critical to our long-term sustainability. That’s why we are committed to a company-wide culture that understands that diversity, equity, and inclusion is essential.

  • Customer Care Executive

    6 months ago

    Kolkata, India Adyan Consultants Pvt Ltd. Full time

    **We are having an urgent requirement for the position of " Customer Care Executive " for a well reputed company based in Newtown, Kolkata...** Experience - fresher to 2 years Position - Customer Care Executive Location - Kolkata Salary - 10 K to 20 K Job Description for the position of Customer Care Executive... - Manage large amounts of incoming phone...

  • Customer Care Executive

    6 months ago

    Kolkata, India Adyan Consultants Pvt Ltd. Full time

    **We are having an urgent requirement for the position of " Customer Care Executive " for a well reputed company based in Newtown, Kolkata...** Experience - 1 year to 2 years Position - Customer Care Executive Location - DLF IT Park Building, Tower 1B & 1C, Premises No. II F/1, Phase 2, New Town, Kolkata - 700156 Salary - 15 K to 20 K Job Description...

  • Customer Care Executive

    6 months ago

    Kolkata, India KARNIKA INTERNATIONAL PVT LTD Full time

    FEMALE CANDIDATE FOR CUSTOMER CARE EXECUTIVE **Salary**: ₹8,086.00 - ₹10,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support: 1 year...

  • Customer Care Specialist

    6 months ago

    Kolkata, India Webvio Technologies Private Limited Full time

    Company OverviewWebvio Technologies Private Limited is a leading International BPO with a specialization in International Travel Sales Process . The company is headquartered in Kolkata and currently.Job OverviewJob Title: Customer Care Specialist / Customer Care Executive Job Type: Full-Time Job Location: Kolkata Salary Range: INR 15,000 to INR 28,000...

  • Customer Care Executive

    6 months ago

    Kolkata, India Adyan Consultants Pvt Ltd. Full time

    Creating detailed customer care protocol to be followed by all customer care staff - Analyzing customer data and communication to adjust customer care strategy - Training customer care staff on customer service protocol - Building relationships with customer care team members to maximize team productivity - Monitoring customer and staff interactions using...

  • Customer Care Executive

    7 months ago

    Kolkata, India DS Research Full time

    Customer Care Executive Kolkata We are looking for a friendly and professional Receptionist to join our team at D. S. Research Centre. As a Customer Care Executive, you will be the first point of contact for our patients and visitors, and will play a critical role in providing exceptional patient service. Responsibilities: Welcoming patients and...

  • Customer Care Executive

    7 months ago

    Kolkata, West Bengal, India Kutchina Homemakers Pvt Ltd Full time

    We are hiring for the post of Customer Care Executive for our own Customer Care 9147105962 Pay: ₹11,000.00 - ₹14,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly bonus **Language**: - English (required)

  • Customer Care Executive

    7 days ago

    Kolkata, West Bengal, India Calltawk Solution LLC- FZ Full time

    **Job Title**: Customer Care Executive **Company**: Calltawk Solution LLC **Location**: Kolkata (Work from Home) **About Us**: Calltawk Solution LLC is a leading customer service provider committed to delivering exceptional support experiences. We are looking for talented individuals to join our dynamic team as **Customer Care...

  • Customer Care Executive

    6 months ago

    Kolkata, India TEAM HR GSA Pvt Ltd Full time

    Customer Care Executive Banking Process Time To Time Office Maintenance Follow Up Monday To Saturday Office Sunday Fixed Week off Salary - 9k to 11k Fixed Salary + PF ESI Insective **Salary**: ₹9,000.00 - ₹11,000.00 per month **Benefits**: - Health insurance - Leave encashment - Life insurance - Provident Fund Schedule: - Day shift Supplemental...

  • Customer Care Executive

    6 months ago

    Kolkata, India Subhadrajobs consultancy Full time

    We are haring for the Customer Care Executive for the BPO We are giving free jobs. It's WORK FROM OFFICE. Qualification: Graduate/Undergraduate Experience: Fresher / 1yr (on paper) with proper experience letter Skill: Good Communication Skill in English and Hindi Shift: 24*7 **Salary**: 15000 CTC (11568 in hand with 2958 quarterly bonus) 18600 CTC...

  • Customer Care Executive

    6 months ago

    Kolkata, India Pioneer Property Management Ltd Full time

    We are looking for the Customer care executives for Pre-sales epartment for a Renowned Real Estate Company in Kolkata. Total no. of Vacancies - 3 It's an outgoing & Incoming calling process where a customer advisor needs to give information as per our crm & needs to fix up appointments. shifts - Day Shift 4 week offs & 4 half days in a month ( rotational...

  • Customer Care Executive

    6 months ago

    Kolkata, India Pioneer Property Management Ltd Full time

    Golden opportunity to join in Real Estate Industry. We are looking for the Customer care executives for Pre-sales epartment for a Renowned Real Estate Company in Kolkata. Total no. of Vacancies - 3 It's an outgoing & Incoming calling process where a customer advisor needs to give information as per our crm & needs to fix up appointments. shifts - Day...

  • Customer Care Executive

    6 months ago

    Kolkata, West Bengal, India subhadrajobsconsultancy Full time

    1) Hi, We are having the opening for the Bpo, Its is for the Non voice and Voice process Inbound Voice Process, Work From Office For fresher CTC 14500 and In hand 11 to 12 k for the Voice process For Fresher Ctc would be 18k and 14 to 15k in hand for the Chat process. For Exp. Ctc 18500 and in hand 14 to 15k for the Voice process. For EXp. CTC 22k and...

  • Customer care executive

    2 weeks ago

    Kolkata, India Career Comfort Full time

    Exciting Opportunity in Kolkata! Night ShiftRole: Customer Care ExecutiveLocation: Salt Lake, Sector V, KolkataWhy Join Us?- Salary: ₹15,000-₹19,000 (based on experience)- Night shift with fixed weekends off (Sat & Sun)- Free cab drop service for convenience- No sales pressure, no targets!- Travel allowance and subsidized meals- Attendance bonus:...

  • Customer Care Executive

    6 months ago

    A.J.C.Bose Road, Kolkata, West Bengal, India Recex.coo Full time

    We are looking for **Customer care executive** for a renowed company based in kolkata Position**:Customer care executive / telecaller** Qualification**:Any graduate** Salary**:Upto 20k in hand** Expertise with **cold calling/ outgoing call/ self-driver/ energectic/ experienced / build relationship with potential clients.** **Location**:Kolkata, AJC bose...

  • Customer Care Executive

    6 months ago

    Kolkata, West Bengal, India Kutchina Homemakers Pvt Ltd Full time

    We are hiring for the post of Customer Care Executive for Hindi, Bengali & English Language 9147105962 Pay: ₹11,000.00 - ₹14,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Customer support: 1 year (preferred) - total work: 1 year (preferred) **Language**: - Hindi...

  • Customer Care Executive

    4 months ago

    Lake Market, Kolkata, West Bengal, India Floranet Full time

    **Role Description** This is a full-time on-site role as a Customer Care Executive at Everythingweb.dev located in the Kolkata metropolitan area. As a Customer Care Executive, you will be responsible for providing exceptional customer service, resolving customer queries and issues, and ensuring customer satisfaction on a day-to-day...

  • Customer Care Executive

    7 months ago

    Park Street, Kolkata, West Bengal, India BDV Private Limited Full time

    We are seeking a skilled and empathetic Customer Care Executive to join our team and deliver outstanding customer service. As a Customer Care Executive, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience throughout their interactions with our...

  • Customer Care Executive

    3 months ago

    Kolkata, West Bengal, India Woodrock infotech pvt ltd Full time

    We are hiring for the position of Customer Care Specialist / Customer Care Executive for our company Woodrock InfoTech Pvt.Ltd at Kolkata. **Embrace the chance to be a part of Woodrock Infotech and its forward thinking team with this rewarding customer job vacancy in Kolkata & Lucknow. We offer a vibrant environment that promotes growth and learning...

  • Customer Care Executive

    4 months ago

    Salt Lake, Kolkata, West Bengal, India Teleperformence kolkata Full time

    It's a multinational company for customer care executive.... **Job Types**: फ़ुल-टाइम, फ्रेशर Work Location: In person **Speak with the employer** +91 7908519608