![Adyan Consultants Pvt Ltd.](https://media.trabajo.org/img/noimg.jpg)
Customer Care Executive
4 weeks ago
**We are having an urgent requirement for the position of " Customer Care Executive " for a well reputed company based in Newtown, Kolkata...**
Experience - fresher to 2 years
Position - Customer Care Executive
Location - Kolkata
Salary - 10 K to 20 K
Job Description for the position of Customer Care Executive...
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Salary**: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
- UK shift
- US shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
**Speak with the employer**
+91 7044302551
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