IT Helpdesk/service Desk
3 weeks ago
The primary job responsibilities:
- Follow-up/ update ticket for every call to ensure timely closure.
- Call ownership, drive to resolution and communication with customer.
- Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
- Proactive monitoring & Perform documented Escalation process.
- Troubleshooting on Application Support (Off Shelf or Customized)
- Troubleshooting on VPN software and Collaboration tools
- Troubleshooting of MS Windows & Office, Desktops, Laptops Peripherals and Networking
- Keep Users regularly updated with Alerts advising of any new or changed information.
- Be willing to take on additional responsibilities and learning opportunities as they come up.
You should have:
- Bachelor's Degree, or equivalent experience
- 3 + years of technical support experience with an IT Service Desk or Application Support
- 1 -2 years' experience working with Microsoft products including Windows 10, Office and Outlook.
- Excellent customer management and service skills; interpersonal skills; analytical and problem-solving skills
- Experience in issue resolution and troubleshooting.
- Experience in ServiceNow, BMC Remedy, BMC Helix.
- Willingness to work in EU shift.
- Excellent written, oral and verbal communication skills in English.
**Salary**: ₹8,086.00 - ₹60,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Day range:
- Monday to Friday
Shift:
- Rotational shift
Ability to commute/relocate:
- Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Help desk: 3 years (required)
**Language**:
- English (required)
**Speak with the employer**
+91 9999999999
Application Deadline: 01/08/2023
Expected Start Date: 15/08/2023
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