Travel Desk/ Operations Executive
4 weeks ago
**Job Title**: Operations/Counter Salesperson/Travel desk
**Responsibilities**:
- **Customer Interaction**:
- Greet and assist customers at the counter with enthusiasm and professionalism.
- Listen to customer inquiries, understand their travel needs, and provide suitable travel solutions.
- Maintain a high level of customer service to ensure customer satisfaction and repeat business.
- **Package Handling**:
- Create and customize travel packages based on customer preferences and budget.
- Collaborate with the sales team to promote and sell various travel packages.
- Ensure accurate documentation and booking of travel arrangements, including flights, accommodations, and activities.
- **Supplier Coordination**:
- Establish and maintain relationships with travel suppliers, including airlines, hotels, and tour operators.
- Negotiate contracts and pricing with suppliers to optimize cost-effective travel packages.
- Monitor supplier performance and resolve any issues or discrepancies.
- **Holiday Package Creation**:
- Design comprehensive holiday packages that include transportation, accommodations, activities, and other services.
- Stay updated on travel trends, destinations, and local attractions to offer unique and appealing packages.
- Prepare detailed itineraries for customers and provide information on travel destinations.
- **Documentation and Administration**:
- Maintain accurate records of bookings, payments, and customer information.
- Prepare invoices, receipts, and travel documents for customers.
- Ensure compliance with all travel regulations and company policies.
**Requirements**:
- Previous experience in a similar role within the travel and tourism industry.
- Knowledge of travel destinations, local attractions, and travel trends.
- Strong communication and interpersonal skills.
- Excellent customer service skills and a passion for travel.
- Ability to work under pressure and handle multiple customer inquiries simultaneously.
- Proficiency in travel booking software and computer systems.
- Negotiation skills for supplier interactions.
**Job Types**: Full-time, Permanent
Pay: From ₹18,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Experience**:
- Travel planning: 1 year (required)
- total work: 1 year (preferred)
Work Location: In person
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