Back Office Executive

2 months ago


Vadodara, India RMV INDIA PVT LTD Full time

**This person will be primarily responsible for the day-to-day support with a focus on customer service. The person is also responsible for ensuring that she provides excellent customer service and support by understanding the customers operating demands and how the business unit is meeting those demands with its solutions.**

**Responsibilities**

**Manage Service Desk functions**
- Assign the calls to the concerned engineers and/or vendors
- Coordinate with the Engineers / Vendors for status update

**Customer Interaction**
- Provide status information to ensure customer satisfaction
- Should have good communication skills - written & spoken English

**Record keeping**
- Create and maintain electronic data (MIS Reports)

**Qualifications**
- Graduate with knowledge in Information Technology
- Excellent verbal and written communication skills
- Experience in CRM experience shall be preferred

**Skills**:

- Technical Documents
- MIS Reports
- Coordination with all related departments
- Identify and assess customers’ needs to achieve satisfaction
- Gather input to enrich our knowledge in customer segmentation
- Act as the glue between our customers and our platform users

**Education Professional Qualifications**:
Any Graduate
Any Technical Degree/Diploma in Computer or Equivalent will be a plus.

**Special Work Hours Requirement**:

- Comfortable working in UK Shift
- 5-day work week, shift duty
- Weekend or holiday availability if needed

**Role: Non-Tech Support - Voice / Blended**
**Department: Customer Service**

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- UK shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 +917359931525


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