Customer Service Email Support
2 months ago
About us:
Epicenter is a 24-year-old Technology & BPM organization that focuses on Process Improvement, Cost Reduction and uses Innovative Technology & Data Driven approaches to create customer & human-centric solutions to Improve Revenue & Customer Experience. We work with Global Fortune 500 Companies across various industry sectors, helping them build agility, transform operations, and drive better business outcomes.
**Responsibilities**:
- Resolving customer complaints brought to your attention.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support,
- Establishing a positive rapport with all clients and customers via phone.
- Interacting with customers to ensure they have a desirable and shareable experience.
- Should have previous experience in Renewals and upselling
**Requirements**:
- HSC/Graduate Fresher
- Must be comfortable working from the office.
- Immediate Joiner.
Shift Timings: International
2 rotational week off
Job Location: Bhayander (West), Mumbai
**Job Type**: Full Time
ixamBee hiring on behalf of Epicenter
**Job Types**: Full-time, Permanent
Pay: ₹24,000.00 - ₹27,000.00 per month
Schedule:
- Night shift
- Rotational shift
Supplemental Pay:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (preferred)
Work Location: In person
Expected Start Date: 29/09/2024
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