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7 months ago

Goregaon Mumbai Maharashtra, India Kotak life Insurance Full time

Hello,

Greeting from Kotak Life Insurance

Job Location - Goregaon East

Contact Person - 8329688957

**OBJECTIVE OF THE ROLE**

To effectively & accurately respond to customer queries within the specified TAT and ensuring excellent service to the customer

**KEY RESPONSIBILITIES**
- Identify customer needs and service accordingly
- Update our internal database with information about technical issues and useful discussions with customers
- Co-ordination with other internal teams/departments to provide customer resolution to their query or request
- Inform customers about new features and functionalities and Promote digital channels of service
- Timely Follow up with customers to ensure their queries and technical issues are resolved
- Maintain customer centricity at the core of all transactions
- Support a positive work place environment adhering to organizational policies

**Eligibility Criteria**
- Graduation is mandatory

Pay: ₹10,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Shift allowance

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 8329688957