Email Support Executive

5 months ago

Bhayandar Mumbai Maharashtra, India Epicenter Technologies Pvt. Ltd Full time

**Epicenter Technologies Private Limited**

**Company Overview**:
Epicenter Technologiesis a dynamic and innovative outsourcing company specializing in providing exceptional customer service and lead generation solutions for various industries. We are currently operating for our esteemed client HDFC Bank, and are dedicated to delivering top-notch services that exceed expectations.

**About Client**:
Our client is HDFC Bank, one of India's leading financial institutions, renowned for its innovative banking solutions and customer-centric approach. As a Customer Service Executive in their blended process, you'll play a vital role in maintaining HDFC Bank's reputation for exceptional service delivery.

**Requirements & Remuneration**:

- Communication Skills: Good communication skills in English. (Should be able to read & understand)
- Shifts: 8am TO 9pm (Any 9 hours rotational shift with rotational week off)
- Skills: Strong problem-solving skills, attention to detail, and a customer-centric approach.
- Experience: Prior experience in customer service or lead generation roles will be an added advantage.
- Salary: INR 14,500/- In hand + Good Incentives + PF + other job benefits

**Role and Responsibilities**:

- Handle inbound calls from customers, addressing their banking-related inquiries and providing assistance with account services.
- Maintain a professional and courteous demeanor in all customer interactions, aiming to enhance their banking experience.

**2. Problem Solving and Issue Resolution**:

- Analyze customer issues and complaints, troubleshoot problems, and escalate complex issues to the appropriate departments for resolution.
- Proactively identify opportunities to improve customer satisfaction and contribute ideas for process enhancements.

**3. Compliance and Documentation**:

- Adhere to HDFC Bank's policies, procedures, and regulatory guidelines while handling customer interactions and maintaining records.
- Ensure accurate documentation of customer interactions and resolutions for audit and reporting purposes.

**4. Collaboration and Teamwork**:

- Collaborate with team members and cross-functional teams to address customer needs effectively and efficiently.
- Participate in training sessions and continuous learning initiatives to stay updated on banking products, services, and processes.
- ________________________________________________

**Interview Rounds**:(Only Walk-in Interviews will be conducted)
- HR
- Operations
- Manager

**Why Join Us**:

- Opportunity to work in a process prestigious financial institution and gain valuable experience in the banking industry.
- Comprehensive training and development programs to enhance your skills and career growth prospects.
- Competitive salary package with performance-based incentives and other benefits.
- Positive work culture with a supportive team environment.

**_________________________________________________**
- **_________________________________________**_

**Job Types**: Full-time, Fresher

Pay: ₹14,500.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (required)

Work Location: In person

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