Email Support Executive
6 months ago
**Location**: Airoli
**Qualification**: HSC/Graduate
**Experience**: Minimum 6 months of on-paper experience
**Work Schedule**: 5 days working, 2 rotational offs, 24/7 rotational shifts
**Key Responsibilities**:
Provide accurate and detailed information regarding travel queries, bookings, and related services.
- **Customer Support**:
Address customer concerns and issues with a focus on achieving high customer satisfaction.
Collaborate with other teams to ensure seamless customer experiences.
- **Service Excellence**:
Uphold the company's service standards by delivering high-quality support through written communication.
Strive to exceed customer expectations with every interaction.
- **Shift Flexibility**:
Adhere to a 24/7 rotational shift schedule, including weekends and holidays.
Manage workload efficiently to meet service level agreements.
**Qualifications**:
- HSC/Graduate qualification.
- Excellent written communication skills with a keen eye for detail.
- Ability to work in a 24/7 rotational shift environment.
**Benefits**:
- Competitive salary with additional shift allowances.
- Comprehensive training programs to enhance your skills in the travel industry.
- Opportunities for career growth within a dynamic and expanding organization.
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹22,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- US shift
Supplemental pay types:
- Performance bonus
Work Location: In person
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