Client Care Executive, Personal Clients

4 weeks ago

Bengaluru, India Standard Chartered Full time

**Job***: Retail Banking

**Primary Location***: Asia-India-Bangalore

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 15/Feb/2023, 12:02:20 AM

**Unposting Date***: Ongoing

**The Role Responsibilities**

**JOB PURPOSE**:

- Reporting to Team Leader Inbound Sales, the position is responsible for X selling the different products of the Bank of the contact centre
- Officer would be a part of Inbound Sales team of India
- Sales Targets to be met in terms of Products, MIX, Value and fees

**Key Responsibilities**:

- Ensuring Sale Targets for self
- Tracking and closure of all leads and follow ups
- Customer TAT to be maintained
- Ensure all relevant MIS etc are maintained and updated for all related activities
- High awareness of Product knowledge and process
- Correct communication of features and charges across a range of banking products as applicable
- Ensure adherence to MLP and KYC norms and standards

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Banking & Cards skills preferred
- Knowledge of India Inbound processes will be an added advantage

**Role Specific Technical Skills And Competencies**
- Sales Targets to be met
- Customer TAT and process awareness
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
- Ensure all sales pitches are made without any miss-selling.
- Use S2S palette to identify eligibility and register dispositions for analysis

**About Standard Chartered**
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
- **Never settle**, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
- **Be better together**, we can be ourselves, be inclusive, see more good in others and work collectively to build for the long term.

**In line with our Fair Pay Charter**, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- **Core bank funding for retirement savings, medical and life insurance**, with flexible and voluntary benefits available in some locations.
- **Time-off** including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- **Flexible working** options based around home and office locations, with flexible working patterns.
- **Proactive wellbeing support** through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
- **A continuous learning culture** to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- **Being part of an inclusive and values driven organisation**, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

  • Client Care Executive, Personal Clients

    2 months ago

    Bengaluru, India Standard Chartered Full time

    **Job***: Retail Banking **Primary Location***: Asia-India-Bangalore **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 15/Mar/2023, 3:32:51 AM **Unposting Date***: Ongoing **The Role Responsibilities** - To reduce the attrition rates and maintain it within the limits prescribed by the organization. - Ensure self and team...

  • Client Care Executive

    6 days ago

    Bengaluru, India Covenant Consultants Full time

    Standard Chartered Bank is seeking a dynamic and customer-focused individual to join our Indian Client Care team as a Customer Care Executive. In this role, you will be responsible for providing exceptional customer support and resolving inquiries related to banking products and services, primarily through voice interactions. If you are a service-oriented...

  • Client Care Executive

    3 days ago

    Bengaluru, India Standard Chartered Bank Full time

    Role ResponsibilitiesJob SummaryIn charge of day to day management of team and accountable for their resultsSet targets, review results, deal with individual performance and manage delivery of KPIsEnsure that team meets required TargetsManage, motivate and train team to ensure that performance is optimizedEnsure that team is not providing any incorrect...

  • Client Care Executive, Personal Clients

    3 weeks ago

    Bengaluru, India Standard Chartered Full time

    **Job***: Retail Banking **Primary Location***: Asia-India-Bangalore **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 18/Aug/2023, 6:46:26 AM **Unposting Date***: Ongoing **The Role Responsibilities** **Job Role** - To reduce the attrition rates and maintain it within the limits prescribed by the organization. - Ensure self...

  • Client Care Executive

    2 months ago

    Bengaluru, Karnataka, India Standard Chartered Full time

    **Job**: Retail Banking **Primary Location**: Asia-India-Bangalore **Schedule**: Full-time **Employee Status**: Permanent **Posting Date**: 07/Apr/2024, 10:47:51 PM **Unposting Date**: 09/Apr/2024, 5:59:00 PM **Role Responsibilities** **Job Summary** - In charge of day to day management of team and accountable for their results - Set targets, review...

  • Client Care Executive

    2 weeks ago

    Bengaluru, Karnataka, India Standard Chartered Full time

    **Job**: Retail Banking **Primary Location**: Asia-India-Bangalore **Schedule**: Full-time **Employee Status**: Permanent **Posting Date**: 24/Apr/2024, 8:23:59 AM **Unposting Date**: Ongoing **Role Responsibilities** **Job Summary** - In charge of day to day management of team and accountable for their results - Set targets, review results, deal with...

  • Client Care Executive

    1 week ago

    Bengaluru, Karnataka, India Standard Chartered Full time

    **Job**: Retail Banking **Primary Location**: Asia-India-Bangalore **Schedule**: Full-time **Employee Status**: Permanent **Posting Date**: 01/Apr/2024, 5:21:34 AM **Unposting Date**: Ongoing **Role Responsibilities** **Job Summary** - In charge of day to day management of team and accountable for their results - Set targets, review results, deal with...

  • Client Care Executive

    15 hours ago

    Bengaluru, Karnataka, India Standard Chartered Full time

    **Job**: Retail Banking **Primary Location**: Asia-India-Bangalore **Schedule**: Full-time **Employee Status**: Permanent **Posting Date**: 07/Apr/2024, 10:47:51 PM **Unposting Date**: 09/Apr/2024, 5:59:00 PM **Role Responsibilities** **Job Summary** - In charge of day to day management of team and accountable for their results - Set targets, review...

  • Client Care Executive

    3 weeks ago

    Bengaluru, India Standard Chartered Full time

    **Job***: Retail Banking **Primary Location***: Asia-India-Bangalore **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 11/Jun/2023, 8:41:19 PM **Unposting Date***: Ongoing **Role Responsibilities** **RESPONSIBILITIES** ***Strategy** Provide personalised client service of the highest level - Handle special telephone tasks...

  • Client Care Executive

    4 days ago

    Bengaluru, India Standard Chartered Bank Full time

    Role Responsibilities Job Summary In charge of day to day management of team and accountable for their results Set targets, review results, deal with individual performance and manage delivery of KPIs Ensure that team meets required Targets Manage, motivate and train team to ensure that performance is optimized Ensure that team is not...

  • Client Care Executive, Personal Clients

    3 weeks ago

    Bengaluru, Karnataka, India Standard Chartered Full time

    **Job***: Retail Banking **Primary Location***: Asia-India-Bangalore **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 24/Jan/2024, 8:43:43 PM **Unposting Date***: Ongoing **The Role Responsibilities** **Strategy** - Understanding client needs and act upon it. **Business** - Assist clients needs while being customer...

  • Client Care Executive, Personal Clients

    3 weeks ago

    Bengaluru, India Standard Chartered Bank Full time

    RESPONSIBILITIESEnsuring Sale Targets for selfTracking and closure of all leads and follow upsCustomer TAT to be maintainedEnsure all relevant MIS etc are maintained and updated for all related activitiesHigh awareness of Product knowledge and processCorrect communication of features and charges across a range of banking products as applicableEnsure...

  • Client Care Executive, Personal Clients

    2 weeks ago

    Bengaluru, Karnataka, India Standard Chartered Bank Full time

    RESPONSIBILITIESEnsuring Sale Targets for selfTracking and closure of all leads and follow upsCustomer TAT to be maintainedEnsure all relevant MIS etc are maintained and updated for all related activitiesHigh awareness of Product knowledge and processCorrect communication of features and charges across a range of banking products as applicableEnsure...

  • Client Care Executive

    4 weeks ago

    Bengaluru, Karnataka, India Standard Chartered Full time

    **Job**: Retail Banking **Primary Location**: Asia-India-Bangalore **Schedule**: Full-time **Employee Status**: Permanent **Posting Date**: 03/Jun/2024, 5:36:24 AM **Unposting Date**: 17/Jun/2024, 5:59:00 PM **JOB SUMMARY** - In charge of day to day management of team and accountable for their results - Set targets, review results, deal with individual...

  • Client Care Executive

    3 weeks ago

    Bengaluru, Karnataka, India Standard Chartered Full time

    **Job***: Retail Banking **Primary Location***: Asia-India-Bangalore **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 23/Jan/2024, 6:30:29 AM **Unposting Date***: Ongoing **JOB SUMMARY** - In charge of day to day management of team and accountable for their results - Set targets, review results, deal with individual...

  • Client Care Executive, Personal Clients

    2 weeks ago

    Bengaluru, Karnataka, India Standard Chartered Bank Full time

    RESPONSIBILITIES Ensuring Sale Targets for self Tracking and closure of all leads and follow ups Customer TAT to be maintained Ensure all relevant MIS etc are maintained and updated for all related activities High awareness of Product knowledge and process Correct communication of features and charges across a range of banking products as...

  • Client Care Executive, Personal Clients

    2 months ago

    Bengaluru, India Standard Chartered Bank Full time

    RESPONSIBILITIES Ensuring Sale Targets for self Tracking and closure of all leads and follow ups Customer TAT to be maintained Ensure all relevant MIS etc are maintained and updated for all related activities High awareness of Product knowledge and process Correct communication of features and charges across a range of banking products as...

  • Client Care Executive, Personal Clients

    2 weeks ago

    Bengaluru, Karnataka, India Standard Chartered Full time

    **Job**: Retail Banking **Primary Location**: Asia-India-Bangalore **Schedule**: Full-time **Employee Status**: Permanent **Posting Date**: 25/Apr/2024, 4:10:52 AM **Unposting Date**: Ongoing **Role Responsibilities** - Reporting to Team Leader Inbound Sales, the position is responsible for X selling the different products of the Bank of the contact...

  • Client Care Executive, Personal Clients

    3 weeks ago

    Bengaluru, India Standard Chartered Full time

    **Job***: Retail Banking **Primary Location***: Asia-India-Bangalore **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 17/Apr/2023, 12:06:43 AM **Unposting Date***: Ongoing **The Role Responsibilities** - Reporting to Team Leader Inbound Sales, the position is responsible for X selling the different products of the Bank of the...

  • Client Care Executive

    2 weeks ago

    Bengaluru, Karnataka, India Standard Chartered Bank Full time

    Role Responsibilities Job Summary In charge of day to day management of team and accountable for their results Set targets, review results, deal with individual performance and manage delivery of KPIs Ensure that team meets required Targets Manage, motivate and train team to ensure that performance is optimized Ensure that team is not...