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Client Care Executive, Personal Clients

4 months ago

Bengaluru, India Standard Chartered Full time

**Job***: Retail Banking

**Primary Location***: Asia-India-Bangalore

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 17/Apr/2023, 12:06:43 AM

**Unposting Date***: Ongoing

**The Role Responsibilities**
- Reporting to Team Leader Inbound Sales, the position is responsible for X selling the different products of the Bank of the contact centre.
- Officer would be a part of Inbound Sales team of India.
- Sales Targets to be met in terms of Products, MIX, Value and fees.

**Key Responsibilities**
- Ensuring Sale Targets for self.
- Tracking and closure of all leads and follow-ups.
- Customer TAT to be maintained.
- Ensure all relevant MIS etc are maintained and updated for all related activities.
- High awareness of Product knowledge and process.
- Correct communication of features and charges across a range of banking products as applicable.
- Ensure adherence to MLP and KYC norms and standards.

**Regulatory and Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Banking and Cards skills preferred.
- Knowledge of India Inbound processes will be an added advantage.

**Role Specific Technical Competencies**
- Sales Targets to be met.
- Customer TAT and process awareness.
- Probe and identify financial needs on service calls and pitch relevant solutions in line with customer charter.
- Ensure all sales pitches are made without any miss-selling.
- Use S2S palette to identify eligibility and register dispositions for analysis.

**About Standard Chartered**

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to _drive commerce and prosperity through our unique diversity_, together with our brand promise, to be _here for good_ are achieved by how we each live our _valued behaviours_. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Be better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

**In line with our Fair Pay Charter,** we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- **Core bank funding for retirement savings, medical and life insurance,** with flexible and voluntary benefits available in some locations
- **Time-off** including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- **Flexible working** options based around home and office locations, with flexible working patterns
- **Proactive wellbeing support** through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- **A continuous learning culture** to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- **Being part of an inclusive and values driven organisation,** one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.