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Client Care Executive, Personal Clients
3 months ago
RESPONSIBILITIES
Ensuring Sale Targets for self Tracking and closure of all leads and follow ups Customer TAT to be maintained Ensure all relevant MIS etc are maintained and updated for all related activities High awareness of Product knowledge and process Correct communication of features and charges across a range of banking products as applicable Ensure adherence to MLP and KYC norms and standards Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead the (country / business unit / function/(team) to achieve the outcomes set out in the Bank's Conduct Principles: (Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.)QUALIFICATIONS
TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS
EDUCATION GRADUATE SKILLS AND COMPETENCIESOur Ideal Candidate
Graduate Basic computer skills Customer service expertise Prioritization skills Organizational and leadership skills Uncompromising approach to customer service and problem resolution Team Leadership and Interpersonal skills Strong communication skills including good grammar and articulation Strong analytical skills Strong Presentation skills Positive, polite, cheerful and courteous Ability to work under pressure and multitask Manage conflicts and solve problems Good listening and sales skills