Administrator-Trade

2 months ago


Bengaluru, Karnataka, India MUFG Global Service Full time

About the Role :

Position Title:Client Service Desk

Corporate Title: Administrator

Reporting to:Supervisor

Location:Bangalore

Job Profile :

Purpose of Role :

  • The objective of this role is to develop and implement best practices to drive positive client
  • experience and proactively lead operational efficiency efforts and process improvements.
  • The role plays an important part as liaison between stakeholder groups involved in the delivery of all transactions & service requirement , including front office, compliance and operational groups across the organization.
  • As part of the team , administrator will be an individual contributor role and will be responsible for engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties.

Main Responsibilities:

  • Support of customers daily transactions and operations, by investigating and resolving enquiries and complaints promptly, and managing the client expectation.
  • Will be responsible for completing clients transaction & service requirements in accordance with the bank's policies and procedures.
  • Ensure that all required documents and data from clients is collected and reviewed and delivered for further processing in line with regulatory and internal bank requirements.
  • Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
  • Take ownership and facilitate client needs by liasoning suitably with all stakeholders and follow till execution.
  • Ensure high quality customer experience and reduce process/documentary redundancies to
  • maintain client satisfaction.
  • Facilitator of client needs liasoning suitably with all stakeholders and follow till execution.

Candidate Profile :

  • Working knowledge of Banking Products including Trade finance, Remittances, Bank Guarantees & General Banking like RTGS/NEFT etc.
  • Client Service Experience is required.
  • Excellent communication and negotiation skills.
  • Good Knowledge of MS office .
  • Good analytical and problem-solving skills.
  • Bachelors degree/University degree or equivalent experience.
  • In-depth knowledge in RBI regulatory aspects around Trade, Forex, BG & GBO will be of
  • importance.
  • Experience of 1-3 years in Banking or Financial organisation.


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