Administrator-Transaction Banking
2 weeks ago
About the Role
Position Title:Client Service Desk
Corporate Title: Administrator
Reporting to:Supervisor
Location:Bangalore
Job Profile
Purpose of Role :
- The objective of this role is to develop and implement best practices to drive positive client
- experience and proactively lead operational efficiency efforts and process improvements.
- The role plays an important part as liaison between stakeholder groups involved in the delivery of all transactions & service requirements , including front office, compliance and operational groups across the organization.
- As part of the team , the administrator will be an individual contributor role and will be responsible for engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties.
Main Responsibilities:
- Registration & verification process of Transaction Banking products and services such as GCMS Plus, FOREX, Trade Manager.
- Responsibilities includes various server registrations for different product platforms such as
- COMSUITE, MBCC (AS400), GPS & GPH. Coverage will include new customers on boarding setups and existing customer maintenance requests such as account/user maintenance.
- Will be responsible for completing clients transaction & service requirements in accordance with the bank's policies and procedures Take ownership of assigned cases and actively follow through to completion. Liaise with internal and external stakeholders on a daily basis.
- Ensure high quality customer experience and reduce process/documentary redundancies to
- maintain client satisfaction.
- Facilitator of the client needs liasoning suitably with all stakeholders and following till execution.
- Support and educate clients on various products of the Bank and be an advisor for the client on
- solutions.
Candidate Profile :
- Working knowledge of Banking Products including Trade Finance, General Banking, FX etc)
- Client Service Experience is required.
- Knowledge of Transaction banking products and services including GCMS Plus, Forex, Trade
- Manager etc is of importance.
- Knowledge of product platforms including Comsuite, MBCC (AS400), GPS, GPH is preferred.
- Excellent communication and negotiation skills.
- Bachelors degree/University degree or equivalent experience.
- Experience of 1-3 years in Banking or Financial organisation.
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