Client Care Executive, Personal Clients

1 week ago

Bengaluru Karnataka, India Standard Chartered Full time

**Job**: Retail Banking

**Primary Location**: Asia-India-Bangalore

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 25/Apr/2024, 4:10:52 AM

**Unposting Date**: Ongoing

**Role Responsibilities**
- Reporting to Team Leader Inbound Sales, the position is responsible for X selling the different products of the Bank of the contact centre
- Officer would be a part of Inbound Sales team of India
- Sales Targets to be met in terms of Products, MIX, Value and fees

RESPONSIBILITIES
- Ensuring Sale Targets for self
- Tracking and closure of all leads and follow ups
- Customer TAT to be maintained
- Ensure all relevant MIS etc are maintained and updated for all related activities
- High awareness of Product knowledge and process
- Correct communication of features and charges across a range of banking products as applicable
- Ensure adherence to MLP and KYC norms and standards Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]

QUALIFICATIONS

TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS
- EDUCATION GRADUATE
- SKILLS AND COMPETENCIES
- Graduate
- Basic computer skills
- Customer service expertise
- Prioritization skills
- Organizational and leadership skills
- Uncompromising approach to customer service and problem resolution
- Team Leadership and Interpersonal skills
- Strong communication skills including good grammar and articulation
- Strong analytical skills
- Strong Presentation skills
- Positive, polite, cheerful and courteous
- Ability to work under pressure and multitask
- Manage conflicts and solve problems
- Good listening and sales skills

**About Standard Chartered**

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Be better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

**In line with our Fair Pay Charter,** we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- **Core bank funding for retirement savings, medical and life insurance,** with flexible and voluntary benefits available in some locations
- **Time-off** including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- **Flexible working** options based around home and office locations, with flexible working patterns
- **Proactive wellbeing support** through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- **A continuous learning culture** to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digi

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