Customer Service Representative
6 months ago
**Key Responsibilities**:
- Customer Support:
Provide detailed information on products, sizing, and availability.
Assist customers with placing orders and navigating the website.
- Order Management:
Coordinate with the fulfillment center to ensure orders are processed and shipped accurately and on time.
Monitor order status and update customers on their order progress.
- Shipping and Delivery:
Address and resolve issues related to shipping and delivery, including tracking lost packages and coordinating re-shipments.
Communicate with shipping carriers as needed to resolve delivery issues.
- Returns and Exchanges:
Manage the return and exchange process, ensuring customer satisfaction.
Process return requests and coordinate with the fulfillment center for product exchanges.
- Inventory Management:
Keep track of inventory levels and communicate any stock shortages to the relevant departments.
Update the website with current stock information as needed.
**Qualifications**:
- Previous experience in customer service, preferably in an e-commerce setting.
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage time effectively.
- Experience with order management systems and inventory tracking is a plus.
**What We Offer**:
- Competitive salary
- Opportunity to work with a dynamic and passionate team
- Flexible remote work environment
- Opportunities for growth and advancement within the company
Master Samurai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
**Job Type**: Part-time
Pay: ₹10,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: Remote
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