Customer Service Representative
6 months ago
_**Triple**_
Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:
- Selectively recruiting the top 1% of industry professionals
- Delivering in-depth training to ensure peak performance
- Offering superior account management for seamless operations
Embrace unparalleled professionalism and efficiency with Triple—where we redefine the essence of remote hiring.
- **Summary**_
- **Responsibilities**_
- **Issue Resolution**: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
- **Product Knowledge**: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
- **Documentation**: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
- **Problem-Solving**: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
- **Compliance**: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
- **Continuous Improvement**: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
- **Feedback Handling**: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
- **Team Collaboration**: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.
- **Qualifications**_
- Customer Support, Customer Satisfaction, and Customer Experience skills
- Excellent problem-solving and analytical skills
- Ability to multi-task and prioritize workload in a fast-paced environment
- Experience with CRM systems and contact center technologies
- Excellent verbal and written communication skills
- Ability to work independently and remotely
- A bachelor's degree or higher in a related field is preferred
- Experience in a customer service or contact center environment is preferred
- **Schedule (US Shifts Only)**_
Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Monday - Friday
Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Monday - Friday
- **Logistical Requirements**_
Quiet and brightly illuminated work environment
Laptop with Minimum 8GB RAM, I5 8th gen processor
720P Webcam and Headset
A reliable ISP with a minimum speed of 100 Mbps
Smartphone
**Job Types**: Full-time, Permanent
Pay: ₹500,000.00 - ₹7,500,000.00 per year
**Benefits**:
- Health insurance
- Life insurance
- Work from home
Schedule:
- Monday to Friday
- US shift
Application Question(s):
- Do you have your Personal Laptop/desktop and a reliable Wifi connection?
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)
**Language**:
- English (required)
Shift availability:
- Night Shift (required)
- Overnight Shift (required)
Work Location: Remote
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