Customer Service Coordinator

3 weeks ago


Mumbai Maharashtra, India QMS India Full time

Work Location HO Dahisar East
- 1. Issuing work orders to the plant timely
- 2. Timely issuing Purchase orders to the vendors and clearing bills
- 3. Timely issuing service invoice and regularly follow up for payments (Outstanding)
- 4. Timely follow & co-ordination (Internal, External) till dispatch of material & later.
- 5. Document and escalate customer issues to appropriate internal teams for resolution.
- 6. Provide information about products and services offered by the company
- 7. Assist customers with account management and billing inquiries
- 8. Maintaining and preparing data for periodic reviews
- 9. Timely collecting, maintaining and submitting appropriate/required Compliance documents
- 10. Collection customer satisfaction/job completion reports.
- 11. Tacking of AMC schedule for sending service engineers on time
- 12. Meet performance metrics related to customer service, productivity, and quality
- 13. Making courtesy calls to customer to check on the product performance
- 14. Track engineers attendance and expense

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Current Salary - ?
- Expected Salary - ?
- Notice Period - ?
- Where do you stay in Mumbai (Which local train station) - ?
- Are you ready to work at Dahisar East Location ?

**Experience**:

- AMC Support, Technical Service Coordinator: 2 years (preferred)

Work Location: In person


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