Customer Service Coordinator
3 weeks ago
Work Location HO Dahisar East
- 1. Issuing work orders to the plant timely
- 2. Timely issuing Purchase orders to the vendors and clearing bills
- 3. Timely issuing service invoice and regularly follow up for payments (Outstanding)
- 4. Timely follow & co-ordination (Internal, External) till dispatch of material & later.
- 5. Document and escalate customer issues to appropriate internal teams for resolution.
- 6. Provide information about products and services offered by the company
- 7. Assist customers with account management and billing inquiries
- 8. Maintaining and preparing data for periodic reviews
- 9. Timely collecting, maintaining and submitting appropriate/required Compliance documents
- 10. Collection customer satisfaction/job completion reports.
- 11. Tacking of AMC schedule for sending service engineers on time
- 12. Meet performance metrics related to customer service, productivity, and quality
- 13. Making courtesy calls to customer to check on the product performance
- 14. Track engineers attendance and expense
Pay: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Leave encashment
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- Current Salary - ?
- Expected Salary - ?
- Notice Period - ?
- Where do you stay in Mumbai (Which local train station) - ?
- Are you ready to work at Dahisar East Location ?
**Experience**:
- AMC Support, Technical Service Coordinator: 2 years (preferred)
Work Location: In person
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