![Wolters Kluwer](https://media.trabajo.org/img/noimg.jpg)
Customer Service Coordinator
2 weeks ago
Job Summary
Working within a supportive team, the Customer Service Coordinator will take full ownership of a range of issues and manage these through to resolution. This ensures a seamless integration with Wolters Kluwer Health clients’ business processes as we work to efficiently resolve customer issues. Daily activities require liaising with other departments and fully diagnosing problems that have been submitted directly by end users.
Training on the company's wide product range and all tools necessary to implement customer requests will be provided. Ongoing training sessions will be conducted on updates to existing products and new products released by WK Health.
Essential
**Responsibilities**:
- Respond to customer service enquiries that will include such tasks as: tax exempt adjustments, pay per view, order entry and queries related to orders, journal access, claims, gratis, group hospital, Stedmans product line, web store, and general updates such as address changes
- Utilize electronic systems to ensure that all enquiries and customer contacts are logged as they occur
- Manage customer inquiries from onset to resolution through idependent problem-solving skills aiming for a one-call resolution when possible.
- Ask relevant questions to understand customers needs and requirements
- Utlilize CRM system data to monitor quality control of customer interactions; assist with managing documentation of QA process for team.
- Adhere to critical monthly deadlines to ensure mínimal backlogs and provide expected level of service
- Use provided systems and procedures to monitor quality control for all customer interactions
- Participate in the testing of modifications or upgrades to the fulfillment system
- Perform other tasks/duties as assigned
Education
- Required High Level English Language Qualification, School Diploma or GED
Experience
- Required minimum 4 - 5 years experience in a call center environment (USA voice-based)
- Proficient in MS Outlook, Word, Excel
Other Knowledge, Skills, Abilities
- Ability to work extended hour shift
- Flexibility to adjust shift hours with advanced notice
- Flexible and able to adjust daily routine
- Well organized and able to prioritize a high workload in a team environment
- Patient and helpful under pressure
Physical Demands
- Normal office environment
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.
-
Service Coordinator
3 weeks ago
Mumbai, Maharashtra, India Wisecor service pvt ltd Full timeRole Definition : Taking Ownership of Achieving Assigned Objectives **PRIMARY RESPONSIBILITIES** Effective Time Management Post Order Processing Efficient handling of Customer Complaints / Feedback Efficient Coordination with Service Team High Level of Inter Departmental Coordination & Co-operation **GENERAL RESPONSIBILITIES** Responsible for Order...
-
Customer Service Coordinator
3 weeks ago
Mumbai, Maharashtra, India Agama Full time**Job Summary** Customer Service Coordinator (Customer support activity) **Responsibilities and Duties** Update and manage customer records. Co-ordinating with customers for orders / stocks / collections etc. Co-ordinate with HO / internal team. Preparation of Quotation / Invoice / MIS Reports as per SOP. Ability to correspond independently in English with...
-
Customer Service Associate malayalam Process
3 weeks ago
Nagpur, Maharashtra, India Citius Customer Services Full time**Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...
-
Customer Service Associate bengali Process
2 weeks ago
Nagpur, Maharashtra, India Citius Customer Services Full time**Customer Service Associate (Bengali Process)** **Job Details & Requirements** **Designation: Customer Service Associate (Bengali Process)** Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak Bengali...
-
Customer Service Associate
3 weeks ago
Nagpur, Maharashtra, India Citius Customer Services Full time**Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...
-
Customer Service Coordinator
6 days ago
Nariman Point, Mumbai, Maharashtra, India Ace Skill Edutech Full timeJob title - Service Coordinator Qualification - Graduated or equivalent Degree/Diploma Language known - English & Hindi(Must) Job location - Churchgate Experience - 4 to 5 yrs The Service Coordinator manages the schedules and day to day operations of all the Technical Service Personnel. He/She must be able to manage Technical Service Personnel in a...
-
Customer Service Coordinator
2 weeks ago
Mumbai, Maharashtra, India Wolters Kluwer Full timeWorking within a supportive team, the Customer Service Coordinator will take full ownership of a range of issues and manage these through to resolution. This ensures a seamless integration with Wolters Kluwer Health clients’ business processes as we work to efficiently resolve customer issues. Daily activities require liaising with other departments and...
-
Customer Service Coordinator
3 weeks ago
Navi Mumbai, Maharashtra, India Micron Industries Private Ltd Full timeEnsure Customer delight by timely actions. - Preparing Spares & Machine Quotation - Making Performa Invoice/ Tax Invoice for Machine & Spares - Samples Follow up & coordination follow up with customer & stores for samples - Coordinating with Accounts - Details of Payment Received - Follow-up with customers - Tapping new customers - Record feedback after...
-
Customer Service Coordinator
4 weeks ago
Mumbai, Maharashtra, India Wolters Kluwer Full timeWorking within a supportive team, the Customer Service Coordinator will take full ownership of a range of issues and manage these through to resolution. This ensures a seamless integration with Wolters Kluwer Health clients’ business processes as we work to efficiently resolve customer issues. Daily activities require liaising with other departments and...
-
Customer Services Coordinator
4 days ago
Mulund, Mumbai, Maharashtra, India Enrolsy Full time**Requirements**: Gender: Only Female Qualifications: HSC / Any Graduate Location: Mulund West Experience: 2 - 3 yrs Experience in Customer Services Domain Skill :Excellent interpersonal and written and oral communication skills. Working Days : Monday - Saturday (Sunday Fixed Off) Shift : 10:00 AM - 7:00 PM We are looking for a qualified **Customer...
-
Customer Services Coordinator
3 weeks ago
Navi Mumbai, Maharashtra, India Neeco Global ICT Services Full timeNeeco is a global provider of complex ICT services with Client-centric, professional-grade and highly versatile solutions designed for telecommunication companies, service providers and their enterprise customers, governmental and public organizations, and our own Channel Partners. With operations in more than 160 world countries, we are ready to provide...
-
Service Coordinator
2 weeks ago
Mumbai, Maharashtra, India Freakruit Talenthub LLC Full time**KEY RESULT AREA - SERVICE COORDINATOR** **Role Definition : Taking Ownership of Achieving Assigned Objectives** **PRIMARY RESPONSIBILITIES** Effective Time Management Post Order Processing Efficient handling of Customer Complaints / Feedback Efficient Coordination with Service Team High Level of Inter Departmental Coordination &...
-
Customer Service Coordinator
3 weeks ago
Mumbai, India Jobzkart Full time**LOCATION : MAHIM (WEST)** - Attend to customer service calls on phone, manage the work allocation thru the service management system. - make repair quotations in Tally and interact with the customer for approval , - coordinate with services and spares team for completion and close service calls - Has minimum 3 years work experience in customer services...
-
Service Coordinator
3 weeks ago
Mumbai, Maharashtra, India World Traders Mfg.co Full timeThe Service Coordinator manages the schedules and day to day operations of all the Technical Service Personnel. He/She must be able to manage Technical Service Personnel in a professional manner. The work environment is fast paced and the Coordinator will need to be able to make quick and sound decisions. The Coordinator is responsible for working in tandem...
-
Customer Service Coordinator
4 days ago
Dadar, Mumbai, Maharashtra, India Aviyana HR Solutions Full timeOrder evaluation - Order sanitization in the system. - Timely order dispatches - Preparing billing projections at the beginning of every month and then following it up with all stakeholders on a weekly basis. - Close coordination for outstanding from our distributors/traders/ dealers and their - Coordinate Monthly/ quarter review Meetings. ( To happen in the...
-
Customer Service Coordinator
1 month ago
Mumbai, India Wolters Kluwer (India) Private Limited Full timeJob Summary The Customer Service Coordinator provides customer pre & post-sales support across Wolters Kluwer Health applications for a variety of inquiries, billing issues and product/service concerns in a high-volume, fast-paced environment. The Customer Service Coordinator will be required to effectively multitask by accessing and updating customer...
-
Customer Service Coordinator
3 weeks ago
Mumbai, India Elite Mgt Services Full time_**JOB RESPONSIBILITIES: - THIS ROLE IS AFTER SALES SERVICE CUSTOMER SUPPORT**_ - Attend to customer service calls over phone through CRM - Co software - Follow up on Purchase order & payment collection - Manage the work allocation thru the service management system. - Make repair quotations in Tally and interact with the customer for approval - coordinate...
-
Customer Service Associate
3 weeks ago
Nagpur, Maharashtra, India Altius Customer Services Pvt. Ltd. Full time**Job Details & Requirements**: Designation: Customer Service Associate Number of Vacancy: 10 **Job Type**: Full Time Shift**:Night Shift** ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross...
-
Service Coordinator
4 weeks ago
Mumbai, Maharashtra, India SCHILLER Healthcare Full time**Experience**: 0 - 2 Years. **Qualification**: B.E/ BSc IT/ BTech - Installation progress follow up (order, location, and allocation) - Regional Coordination (installation, repair, installation planning) - Documentation (sales order, installation repair, submission of AMC letter to customer trading) - MIS (weekly/ monthly report) - Installation progress...
-
Malayalam Customer Service
2 weeks ago
Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full timeLocation: Onsite at Mihan, Nagpur Process Type**:Voice ( Malayalam, English & Hindi)** Experience: Fresher or 6 months experience (Preferable) Qualification: Any Graduate/HSC **Salary**: ₹17000 Gross Per Month Shift Duration: 8 hours Shift Window: 9am - 9pm Week Off Pattern: Rotational Week Off Count: One week off **Key Responsibilities**: -...