Fresher Customer Support Executive

2 months ago


Salt Lake Kolkata West Bengal, India BDV Private Limited Full time

we are seeking enthusiastic and dedicated individuals to join our team as Customer Care Executives. This is an excellent opportunity for freshers to kickstart their career in the customer service domain and grow with a vibrant organization.

**Responsibilities**:
Assist customers in resolving their queries, concerns, and issues promptly.
Provide accurate and helpful information about our products/services.
- **Problem Resolution**:Investigate and troubleshoot customer problems, identifying root causes and proposing effective solutions.

Escalate unresolved issues to the appropriate department for further assistance.
- **Documentation**:Maintain detailed and accurate customer records.

Document customer interactions and resolutions in the CRM system.
- **Communication**:Communicate with customers in a clear and concise manner.

Ensure a positive customer experience through effective communication.

**Salary**: ₹11,000.00 - ₹13,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 8910539588



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