Fresher Customer Care
7 months ago
Provide accurate information about products and services.
- Assist customers with orders, returns, and general inquiries.
- Resolve customer complaints and issues efficiently and to the customer's satisfaction.
- Escalate complex issues to appropriate departments or supervisors when necessary.
- Follow up with customers to ensure issues are resolved and their needs are met.
- Maintain detailed and accurate records of customer interactions and transactions.
- Provide feedback to management on recurring issues and suggest improvements.
- Work closely with other departments such as Sales, Technical Support, and Logistics to ensure seamless customer service.
- Participate in team meetings and training sessions to stay updated on products and company policies.
- Educate customers about product features and benefits to enhance their experience and satisfaction.
- Guide customers through the online ordering process and provide troubleshooting assistance.
**Job Types**: Full-time, Fresher
Pay: ₹11,000.00 - ₹13,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 8910539588
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