Fresher Customer Care

5 months ago


Salt Lake Kolkata West Bengal, India BDV Private Limited Full time

As a Customer Care Executive, you will be the first point of contact for our valued customers. Your primary responsibility will be to provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. This is an entry-level position ideal for freshers who are passionate about customer service and eager to kick-start their career in a dynamic industry.

**Key Responsibilities**:
Act as a brand ambassador, maintaining a positive and helpful attitude at all times.
- **Issue Resolution**:Investigate and resolve customer complaints, concerns, and inquiries promptly and accurately.

Collaborate with other departments to ensure timely and effective resolution of customer issues.
- **Product Knowledge**:Acquire a thorough understanding of our products/services to provide accurate information to customers.

Stay updated on product/service features and updates.
- **Documentation**:Maintain detailed and accurate records of customer interactions and transactions.

**Salary**: ₹11,000.00 - ₹13,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)


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