Fresher Customer Care

5 months ago


Salt Lake Kolkata West Bengal, India BDV Private Limited Full time

Provide accurate information about products and services.
- Assist customers with orders, returns, and general inquiries.
- Resolve customer complaints and issues efficiently and to the customer's satisfaction.
- Escalate complex issues to appropriate departments or supervisors when necessary.
- Follow up with customers to ensure issues are resolved and their needs are met.
- Maintain detailed and accurate records of customer interactions and transactions.
- Provide feedback to management on recurring issues and suggest improvements.
- Work closely with other departments such as Sales, Technical Support, and Logistics to ensure seamless customer service.
- Participate in team meetings and training sessions to stay updated on products and company policies.
- Educate customers about product features and benefits to enhance their experience and satisfaction.
- Guide customers through the online ordering process and provide troubleshooting assistance.

**Job Types**: Full-time, Fresher

Pay: ₹11,000.00 - ₹13,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (required)

Work Location: In person


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