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Customer Support Representative

4 months ago

Puducherry, India MD Global Solution Full time

**Company Name: MD Global Solution (MD International Group - Head Office - United Arab Emirates)**

**Position Title**: Customer Support Executive - Recruitment and Study Abroad

**Location**: India

**Job Type**: Full-time

**Job Summary**:
**Responsibilities**:
**Client Consultation**:

- Provide detailed information to clients about available job opportunities or study programs abroad.
- Assess clients' qualifications, preferences, and career goals to recommend suitable options.

**Application Assistance**:
**Communication and Follow-up**:

- Follow up with clients to ensure all required documents and information are submitted accurately and on time.

**Coordination with Partners**:

- Coordinate interviews, exams, and other assessment activities as needed.

**Problem Resolution**:

- Address client inquiries, concerns, and complaints promptly and professionally.

**Record Keeping**:
**Market Research**:

- Stay updated on current trends, regulations, and requirements related to international recruitment and study abroad programs.
- Conduct research to identify new opportunities and potential partnerships to enhance service offerings.

**Qualifications**:

- Bachelor's degree
- Previous experience in customer service, recruitment, or education consultancy is an advantage.
- Strong communication skills, both verbal and written.
- Excellent interpersonal skills with the ability to build rapport and establish trust with clients.
- Attention to detail and organizational skills to manage multiple tasks simultaneously.
- Proficiency in MS Office suite and CRM software.
- Knowledge of visa regulations, immigration procedures, and international education systems is desirable.
- Fluency in multiple languages may be beneficial, depending on the target market.

**Salary**:INR 10,000 + Incentive

**Interview**:Zoom Interview

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Malayalam (required)
- English (required)
- Tamil (required)

Expected Start Date: 01/06/2024