Customer Service Representative

3 weeks ago


Puducherry, India Innovalus Full time

Job Title: BPO Executive - Delivery Dispute Resolution

Location: Pondicherry

Job Type: Full-Time

Shifts: Rotational (India & UK timings), 6 days a week with rotational Sunday working

Immediate Joining Required


Job Summary:

We are currently seeking a highly analytical BPO Executive to join our dynamic team. This role is crucial for managing and resolving delivery disputes arising from food deliveries from various restaurants in the UK. The ideal candidate will be adept at analyzing video footage and related documentation to make informed decisions and prepare detailed reports.


Key Responsibilities:

Review and analyze video footage of food deliveries to ensure compliance with service standards. Examine receipts and other transaction documents related to the delivery. Investigate discrepancies and disputes related to food delivery orders. Prepare detailed reports based on the analysis of delivery footage and transactional documents. Communicate effectively with restaurant partners and delivery personnel to gather additional information as needed. Provide recommendations for resolving disputes in a timely and effective manner. Maintain accurate records of all cases handled and reports generated. Work closely with the customer service team to resolve issues and improve delivery experiences.


Required Skills and Qualifications:

Bachelor's degree in a relevant field. Proven experience in a BPO setting, preferably in dispute resolution or a related function. Strong analytical skills and attention to detail. Excellent problem-solving abilities and decision-making skills. Proficient in using video analysis tools and software. Strong written and verbal communication skills. Ability to work in a fast-paced and dynamic environment. Flexible to work in rotational shifts, including nights and weekends as per UK and India time zones.


Additional Requirements:

Immediate availability is highly preferred. Experience in the food service or delivery industry is a plus.


Benefits and Welfare:

Competitive salary and performance-based incentives. Comprehensive health and wellness benefits. Extensive training provided to ensure success in the role. Opportunities for professional growth and advancement.


What We Offer: A supportive and inclusive work environment. Opportunity to work in a challenging and rewarding setting. Career development and continuous learning opportunities. Interested candidates are encouraged to apply immediately, providing a resume and a brief cover letter outlining their qualifications and experience related to this role.



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