User Research Professional

2 weeks ago

Bengaluru, India BT Group Full time

User Research Professional

**Job Req ID**:14448**Posting Date**:16-Apr-2023**Function**:Software Engineering**Location**:RMZ Ecoworld, Devarabeesanahal, Bengaluru, India**Salary**:CompetitiveWhy BT?
- We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.- Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.- Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.About this Role
A User Researcher in BT is accountable for the user research thinking and strategy that supports our squads to craft world class experiences.
- Working within the corporate units division you’ll be accountable for providing the team with best-in-class insight to ensure the teams design the best experiences for our colleagues.
User Researchers within BT enable the team to understand and solve user needs related to products and services.
BT Digital have committed to a 'Build, Measure, Learn' approach to User-Centred Design. User research is a crucial part of delivery, and you will ensure appropriate user research support is provided at each of those stages.
We help run research to give designers, product owners & engineers inspiration about how products should work in digital. We help run continual research before/during & after it's been made to evaluate whether it's doing what we intended with users.
Role and Responsibilities
- **User Research - **Supporting the adoption of multiple user research methods by all product teams, initially running the user research process, but enabling a capability approach over the longer term (on appropriate methods when possible), to allow scaling of research activities across the large amount of product teams
- **Implementing the research strategy -** Setting direction from findings back into the wider Digital strategy (working with other research and insights teams when appropriate)
- **Collating and joining up -** Responsible for collating findings and ensuring learning activities are not duplicated. Responsible for enabling sharing of research findings across your digital business unit
- **Implementing findings -** Responsible for ensuring research is providing actionable recommendations for continuous improvements to products
- **Internal improvements -** Supports both generative and summative digitally focused research. Continuously improving the practice and deployment of user research across the Digital team
- Skills Required
Experience across B2B and/or B2C research
Stakeholder management & influencing
**Behavioural science & psychology approach -** a relentless empathetic curiosity about people and their behaviour. In-depth social and human centred observational research methods
**Qualitative user research & usability testing -** discovering issues and user needs through regular qualitative learning, using a wide range of research methods including moderated lab-based and unmoderated testing
**Quantitative behavioural analysis -** feeding data & analytics into the qualitative process to drive further understanding of users' actions
**Formative and summative user research activities - **including exploratory methods, interviews, ethnographic studies, mental modelling, card sorting, etc
**Behavioural science approach of the digital team members -** running research sessions, fully involving and up-skilling others on research activities knowledge & abilities
**Running the lab facilities and capability - **enabling large scale daily user research

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