User Research

1 week ago

Bengaluru, Karnataka, India Rapido Full time

About Rapido

We are India's largest bike-taxi platform, steadily venturing into Delivery, Auto, Rental, and more. Currently present in over 100 cities, we are growing close to 500% year-on-year with steady funding. We have changed the concept of intra-city travel and made last-mile connectivity affordable to all. Along with being the #1 choice of 10 million people, we have also built a solid captain base of over 5 million registered captains, who have bettered their lives with Rapido. As an employer, we provide a lot of ownership to our team members providing multiple avenues for them to grow within the company. You will only grow with us with the right balance of ambition, fun, and transparent work culture

We are not an option, we are a choice

Job Summary:

Looking for a UX Research Intern role that's both challenging and fun?

Join our team to collaborate and get mentored by industry leaders in UX research, design, and product.

You will have the opportunity to conduct user research, analyze insights, and work with cross-functional teams to connect user needs with business opportunities, you'll be at the forefront of innovation. Be part of a dynamic team culture, grow your skills, make a real impact on the future of product design and have some fun while doing it

You will fit well in this dynamic team, if you have an entrepreneurial mindset with a sense of proactiveness, passion and commitment to not just generate empathy by sharing user insights but make sure that your work generates business impact.

Job Responsibilities:

  • Contribute to setting up a UX research program that is aligned with business goals and objectives, applying systems thinking to agile project planning for iterative and efficient deliveries that can generate business value.
  • Facilitate collaborations and interactions between cross-functional teams (product, design, tech, operations and marketing) to ensure a user-centered approach to product development.
  • Planning and executing both generative and evaluative studies alone and in teams.
  • Redefine problem statements and generate hypotheses based on quant data and stakeholder discussions.
  • Experiment with a wide variety of research methodologies including secondary and primary to identify unarticulated user insights
  • Effective storytelling to help cross functional team members and business stakeholders empathize with end users and step into their shoes.
  • Effective and tailored communication for quick processing of user insights by varied levels of stakeholders.
  • Track the progress of one's user insights in terms of what problems it can help solve and what business metrics it can help move positively. To execute this successfully, collaborate with stakeholders on ideation, prototyping, testing to make your insights and recommendations actionable and create business impact.
  • Identify opportunities to create and maintain org level artifacts like dynamic user journey maps, personas, system maps, scenarios, task analysis, etc. that can be used across teams
  • Developing, enabling and evangelizing best research practices across the organization.
  • Monitoring the pulse of gig-economy, and the mobility-tech industry

Pls share the resume to along the portfolio

Job Requirements:

  • A background in design/ psychology/ tech and experience in conducting both generative and evaluative studies alone and in teams
  • Experience with working on quality research projects with a diverse range of clients and in different industries/sectors. On-ground experience in planning, executing and analyzing research will be highly appreciated.
  • Understanding of human-centered design (HCD) and design thinking approach to innovation and problem solving. Ability to think and analyze at a systems level, considering the interrelated components of the system, their impact on users, product and the business.
  • Understanding of the applications and shortcoming of different research methods including when and how to apply them during each phase of the product life cycle.
  • Highly analytical with a nag to dive deeper into the nuances and identify otherwise unspotted insights.
  • Methodical, meticulous and organized in defining, planning and executing end to end user studies.
  • Effective communication skills including written, verbal and presentation to manage varied levels of stakeholders on project.
  • Entrepreneurial and comfortable with ambiguity and taking initiatives.
  • Knowledge of UX best practices and industry trends with a passion for learning new things and staying updated with the latest UX research methodologies and tools

What's inside the UX Research team in Rapido?

Our team is involved through every step - from requirement gathering to implementation

  • The team comprises a bunch of superheroes with different superpowers - Our researchers come from tech, psychology and design backgrounds. It's great to frequently collaborate and learn new superhero moves.
  • Researchers Not confined to defined role but working across teams (design, product, tech, ops and marketing) for converting insights into actions
  • Openness and collaborative learning environment with opportunities to interact with anyone and everyone including senior leadership
  • We use the EDIPT framework on projects (Empathize, Define, Ideate, Prototype and Test)
  • Access to cutting-edge tools and resources to conduct your research
  • Cross team collaboration through methods like co-planning, co-analysis and co-creation.

Excited to solve challenges in the mobility space? Join Rapido for an exciting journey of & chase bigger milestones too

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