User Researcher
7 months ago
**User Research**
**Location: Bangalore, Karnataka**
**Role**
The Experience Lab is a multidisciplinary product team at Organization, that works at the intersection of research, design and technology for learning. It creates engaging learning experiences for the education and employability sector.
The App is our flagship product, and is a digital learning platform developed for students and facilitators to learn 21st Century skills anytime, anywhere contributing to their personal and professional growth. Quest App is built using gamification principles, and is available as an online/offline webapp as well as a mobile app.
- Lead all the user research initiatives at QEL and build a user-centric mindset in the team
- Be the ‘voice of the user’ in the team to and help the team gain deep understanding of the end users
- Motivate the team to participate in user research activities
- Plan, Design, Prepare and Carry out user research activities to support the design, development and continuous improvement of our product - App
- Synthesize the research data into meaningful and actionable insights
- Communicate research findings and insights and provide data-driven recommendations to all the stakeholders
- Create concise and compelling research documents including research plans, guides, results documentation etc.
- Demonstrate good understanding of the design thinking process
- Model insights gained from user research into standardised user personas and user journey maps, to drive the organizational understanding of the users
- Be informed of digital trends and competitive softwares, that would support and standardize user research systems and processes and strengthen them.
- Build capacities of other team members at the Organization on carrying out user research and deriving meaningful insights
- Able to work autonomously and multi-task in an agile environment
**Qualification & Skill Sets**
- Minimum 1-2 years of relevant work experience
- Minimum Graduation in any discipline. Applicants with Design/Psychology Degree or Diploma would be preferred
- Prior experience working with an ed-tech platform will be preferred
- Prior experience of using design thinking to solve for problems would be preferred
- Be able to conduct both qualitative and quantitative research
- Be able to collaborate well with the internal and external stakeholders
- Excellent communication skills (both verbal and written), to be able to tell the story based on research findings in an articulate and objective manner
- Working knowledge of how to use softwares such as Miro, Mural, Figma, Canva, etc. to create compelling visuals and prototypes
- Open to travel to different locations within India to do research studies
**To Apply**
**About the Team and Culture**
- Everyday is a Friday_ - How we make our workplace fun
What our partners & collaborators say? -_see here_
- Annual All Staff Meet_ - From Goa, Kumarakom, Coorg, Bodh Gaya & Puducherry this is where all employees meet to celebrate their learning & relationships.
**Job Types**: Full-time, Regular / Permanent
**Salary**: Up to ₹800,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Application Question(s):
- What is your Current and Expected CTC?
- How long is your Notice Period?
- Where do you stay currently?
**Experience**:
- total work: 3 years (preferred)
Work Location: In person
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