Voice Process

4 weeks ago


Thiruvananthapuram, India Bloombloom Dreambiz P Ltd Full time

**Role:Customer Service/Support (Voice Process)**
- Are you someone who loves to talk? Are you someone who is looking for the best place to discover your skills? Then we want YOU_

**Pre-qualifications**
- Graduates of any degree or diploma (Non-engineering), and higher secondary school leaving certificate holders are also welcome
- Excellent communication skills in English - Verbal and Written
- They should be ready to work at any shift timings
- A pleasant voice and a positive attitude
- Good organizational skills demonstrating the ability to execute timely follow-up
- Willingness to be a team player and systematic
- Certificates of participation in literary clubs, and activities like public speaking (Preferable)
- Passion for storytelling or conversations (Preferable)
- Preferring some Knowledge in Windows 7 and 8

**Key Responsibilities**:

- Take inbound calls from non-trade customers.
- Processing of telephone orders.
- Processing of customer returns.
- Supporting the order input team as required.
- Ensure that high quality standards are maintained for all customer interactions and issue resolutions by keeping customer satisfaction at the core of every decision.
- Responsible to deliver high quality and productivity results that meet the identified targets.
- Work with cross functional teams and initiate follow-up to other service areas when appropriate.
- Strong ability to multitask and take quick decisions independently.
- Meet individual / team qualitative and quantitative targets.
- Set priorities and manage time effectively to organise workload and meet deadlines as required.

**Experience **:0 - 5 years

**Company** : Global MNC

**Job Location **:Trivandrum/Thiruvananthapuram

**Role**:
Voice / Blended - Other

**Department**

Customer Success, Service & Operations

**Employment Type**

Full Time, Permanent

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹300,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (required)

Application Deadline: 31/07/2023


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