Us Voice Process Associate

6 months ago


Thiruvananthapuram Kerala, India Neogen Care Full time

**Responsibilities**:

- Answer incoming phone calls in a timely and efficient manner.
- Schedule and coordinate appointments in the practice management system for patients and clinical staff.
- Provide information, directions, and assistance to physicians, patients, their families, and vendors.
- Collaborate with the healthcare team to support patient care needs.
- Demonstrate professionalism, enthusiasm, competence, and friendliness in all interactions.
- Maintain exceptional attention to detail, accuracy, and timeliness.
- Effectively manage multiple tasks and prioritize work.
- Utilize strong communication skills, both verbal and written.
- Employ problem-solving skills to resolve issues and provide creative solutions.
- Show empathy and a strong customer service orientation.
- Be willing to work night shift (9:30 pm to 6:30 AM) from our office at Elippode, Trivandrum.

**Qualification**:

- Bachelor’s degree
- 1-5 years experience in international voice processing.
- Excellent English communication skills (American accent is preferred)

Pay: ₹15,000.00 - ₹30,000.00 per month

Application Question(s):

- Are you located in Trivandrum, Kerala? (On-site role)
- How many years of experience in English Voice Processing?
- Are you comfortable with nightshift (9:30 PM to 6:30 AM) from our office?

Work Location: In person



  • Thiruvananthapuram, Kerala, India Neogen Care Full time

    **Responsibilities**: - Answer incoming phone calls in a timely and efficient manner. - Schedule and coordinate appointments in the practice management system for patients and clinical staff. - Provide information, directions, and assistance to physicians, patients, their families, and vendors. - Collaborate with the healthcare team to support patient care...

  • Us Voice Process

    5 months ago


    Thiruvananthapuram, India GVR Business Transforms Full time

    **VACANCIES FOR THE POST**:US VOICE PROCESS** **JOB DESCRIPTION** **Responsibilities** - To support the healthcare team in providing and assisting the patient with his/her care needs in collaboration with all healthcare providers. - Answering incoming phone calls in a timely and efficient manner. - Schedule and coordinate appointments in the practice...

  • Process Associates

    5 months ago


    Thiruvananthapuram, Kerala, India Ecorgy Solutions Full time

    10:30 PM to 7:30 AM **Job location**:Elippode, Trivandrum**: **Experience **:Minimum 1 year of experience in non-voice process in the BPO industry.**: **Qualification**:Bachelor's degree or Diploma**: **Job Description **:**_Transforming US Healthcare : Seeking Process Associates!_** ***_ About the role_** ***_ _**At Ecorgy Solutions, we’re transforming...


  • Thiruvananthapuram, Kerala, India LILO Full time

    Job Title: Customer Care Associate - Voice Process (English) Location: Trivandrum Company: LIVELOCAL E-COMM PRIVATE LIMITED (LILO) Employment Type: Full-time, Rotational Shifts Experience: Freshers Preferred Joining: Immediate, within 15 days **Responsibilities**: - Handle inbound and outbound customer calls professionally and efficiently. - Provide...

  • Process Associate

    5 months ago


    Kochi, Kerala, India Advenxa Pvt.Ltd Full time

    **Process Associate - Non Voice** Location**:Info park, Kakkanad, Kochi** Shift**:Night (6:00 PM to 3:00 AM)** **Salary**: ₹14,000/- basic + ₹2,000/- incentives Working Days**:5 days/week** (Fixed Sat & Sun off) **Requirements**: - Bachelor's degree or equivalent qualification. - Previous experience in a non-voice process role is preferred but not...


  • Thiruvananthapuram, India Ecorgy Solutions Full time

    9:30 PM to 6:30 AM **Job location**:Elippode, Trivandrum, Kerala (WFO)**: **Experience **:1-5 Years of Experience in US Voice Processing**: **Qualification**:Bachelor's Degree & American English Fluency**: *** Responsibilities**: *** ***: - **Answer incoming phone calls in a timely and efficient manner.** ***: - **Schedule and coordinate appointments in...


  • Thiruvananthapuram, India Ecorgy Solutions Private Ltd Full time

    Responsibilities include but not limited to:Lead and manage our international voice processing teams, fostering a culture of excellence, innovation, and continuous improvement.Redefine and streamline international voice process operations, leveraging your experience to enhance efficiency, quality, and customer satisfaction.Evaluate and implement cutting-edge...

  • Process Associate

    6 months ago


    Valiyavila, Thiruvananthapuram, Kerala, India Neogen Care Full time

    _**Transforming US Healthcare : Seeking Process Associates!**_ - **About the role**_ At Ecorgy Solutions, we're transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Process Associates to drive exceptional BPO service and elevate our service delivery to...

  • Process Associate

    5 months ago


    Valiyavila, Thiruvananthapuram, Kerala, India Neogen Care Full time

    _**Transforming US Healthcare : Seeking Process Associates!**_ - **About the role**_ At Ecorgy Solutions, we're transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Process Associates to drive exceptional BPO service and elevate our service delivery to...

  • Process Associate

    5 months ago


    Valiyavila, Thiruvananthapuram, Kerala, India Neogen Care Full time

    _**Transforming US Healthcare : Seeking Process Associates!**_ - **About the role**_ At Ecorgy Solutions, we're transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Process Associates to drive exceptional BPO service and elevate our service delivery to...


  • Kochi, Kerala, India Affable Management Services Full time

    Position - Trainee/Associate No of Open Positions - 30 Job Location - Infopark Phase 2 Kochi Type - Onsite Salary - 15000 - 28000 (based on experience) Other details: Need Graduate/Post Graduate Excellent command over English (Comprehension and Conversation) Flexible to work in rotational shifts Cab facility will be provided. 6 days working with...


  • Thiruvananthapuram, Kerala, India Connecting2Work HR Solutions Full time

    Maintaining a high level of knowledge about the company's products and services. - Providing feedback to the management team on customer needs and trends. - Contributing to the development of customer support policies and procedures. **Qualifications**: - Bachelor's degree in a relevant field - **Minimum of 2 years of experience in customer service or...


  • Thiruvananthapuram, India Techfaya Innovations Pvt Ltd Full time

    Job DescriptionResponsibilitiesServe as the primary point of contact for all customer service/sales inquiries, adept in building & managing a team of efficient customer service representatives.Manage the inbound/outbound US phone calls and email inquiries from both current and prospective customers who contact to share quotes for customized apparel...

  • Process Associate

    5 months ago


    Valiyavila, Thiruvananthapuram, Kerala, India Neogen Care Full time

    _**Responsibilities**:_ - _Efficiently manage back-office operations and associated non-voice processes._ - _Manage and address clinician inquiries within designated patient groups._ - _Maintain communication with clinicians regarding patient-related updates._ - _Coordinate with clinicians to arrange additional disciplines required for patients._ - _Ensure...

  • Process Associate

    2 months ago


    Valiyavila, Thiruvananthapuram, Kerala, India Neogen Care Full time

    _**Responsibilities**:_ - _Efficiently manage back-office operations and associated non-voice processes._ - _Manage and address clinician inquiries within designated patient groups._ - _Maintain communication with clinicians regarding patient-related updates._ - _Coordinate with clinicians to arrange additional disciplines required for patients._ - _Ensure...

  • Process Associate

    6 months ago


    Valiyavila, Thiruvananthapuram, Kerala, India Neogen Care Full time

    _**Responsibilities**:_ - _Efficiently manage back-office operations and associated non-voice processes._ - _Manage and address clinician inquiries within designated patient groups._ - _Maintain communication with clinicians regarding patient-related updates._ - _Coordinate with clinicians to arrange additional disciplines required for patients._ - _Ensure...

  • Associate Ii

    2 months ago


    Thiruvananthapuram, Kerala, India UST Global Full time

    2 - 3 Years- 2 Openings- Trivandrum**Role description**: Role Proficiency: A Voice Associate should under very mínimal guidance be able to take customer support calls effectively and efficiently following the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data...

  • Associate Ii

    6 months ago


    Thiruvananthapuram, Kerala, India UST Global Full time

    2 - 3 Years- 1 Opening- Trivandrum**Role description**: Role Proficiency: A Voice Associate should under very mínimal guidance be able to take customer support calls effectively and efficiently following the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data...

  • Process Associate

    5 months ago


    Valiyavila, Thiruvananthapuram, Kerala, India Neogen Care Full time

    **Responsibilities**: - Efficiently manage back-office operations and associated non-voice processes. - Manage and address clinician inquiries within designated patient groups. - Maintain communication with clinicians regarding patient-related updates. - Coordinate with clinicians to arrange additional disciplines required for patients. - Ensure timely...

  • Associate I

    5 months ago


    Thiruvananthapuram, Kerala, India UST Global Full time

    0 - 2 Years- 2 Openings- Trivandrum**Role description**: Role Proficiency: A Voice Associate should under continuous guidance be able to take customer support calls effectively and efficiently; follow the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data...