Associate Ii

2 weeks ago

Thiruvananthapuram Kerala, India UST Global Full time

2 - 3 Years- 1 Opening- Trivandrum**Role description**:
Role Proficiency:
A Voice Associate should under very mínimal guidance be able to take customer support calls effectively and efficiently following the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should under very mínimal guidance effectively and efficiently process the transactions assigned in a timely manner and ensure that quality of output and accuracy of information is maintained in alignment with SLAs

Outcomes:
Acts under very mínimal guidance to achieve the following:

- Service Level Agreement (SLAs) specified by the client in terms of quality productivity and schedule should be managed to ensure 100% adherence.
- Data: Analyze information enter and verify data following the SOP to ensure completion of the task.
- Voice: Customer calls responses and any updates or edits to workflow based on after call work should be performed as per directions.
- Be aware of any clients processor product updates and ensure 100% compliance towards the same.
- Proficient in the process and assist other team members who are new to the process to ensure quick readiness of the team.
- Able to handle and manage higher complexity tasks. Able to analyze processes and come up with ideas to automate them to increase operational efficiency.
- Measures of Outcomes:

- 100% Adherence to quality standards
- Adherence to turnaround time for response and resolution
- Completion of all mandatory training requirements
- 100% adherence to process and standards
- 100% adherence to SLAs where applicable
- Number of issues fixed and tasks completed
- Number of non-compliance issues with respect to SOP
- Production readiness of new joiners within agreed timelines by providing guidance
- Zero/No Client Escalations

Outputs Expected:
Processing Data:
- Processing transactions assigned as per SOPs

Handling calls Voice:
- Handle customer support calls
resolve issues and complete after-call work

Production:
- Take calls (voice) or process complex transactions (data)

Quality:
- Perform quality control for transactions processed by associates if required

Reporting:
- Create reports
prepare spreadsheets of daily transactions
data entry in software/tool
- Report status of tasks assigned
complying with project related reporting standards and process

Productivity:
- Completion of tasks with zero errors.
- Take steps to improve performance based on coaching
- Monitors progress of requests for support and ensures users and other interested parties are kept informed.

Issue Resolution:
- Identifies
analyses and solves the incidents/transactions.
- Address any problems with the supervisor /QA to ensure maximum productivity and efficiency.

Training:
- Attends one on one need-based domain/project/technical trainings as needed.
- On time completion of all mandatory training requirements of the organization and customer.
- Provide on floor training and one to one mentorship of new joiners.

Escalation:
- Escalate problems to appropriate individuals and support team based on established guidelines and procedures.

Manage knowledge:
- Consume project related documents
share point
libraries and client universities

Communication:
- Share status update to the respective stakeholders and within the team

Collaboration:
- Collaborate with different towers of delivery for quick resolution (within SLA); document learnings for self-reference.
- Collaborate with other team members for timely resolution of errors
- Assist new team members to understand the customer environment.

Process Adherence:
- Thorough understanding of organization and customer defined process; consult with mentor when in doubt. Adherence to defined processes.
organization’ s policies and business conduct.

Skill Examples:

- Customer Focus: Focus on providing prompt and efficient service to customers goes out of the way to ensure that individual customer needs are met.
- Attention to detail to ensure SOPs are followed and mistakes are not knowingly made
- Team Work: Respect others and work well within the team.
- Communication: Speak clearly and write in a clear and concise manner. Uses appropriate style and language for communication (Data)
- Communication: Speaks in an accent neutral manner or with the accent required for the process with good vocabulary and grammar skills. Writes clearly (Voice)
- Typing Speed with 15WPM and 80% accuracy
- Make rule-based decisions and judgments based on guidance from Lead
- Analytical ability to understand the larger picture of customer issues.
- Ability to follow SOP documents and escalate the s with in the SLA defined.
- Willingness and ability to learn new skills domain knowledge etc.
- Sr. Process Associate Quality Auditor SME
- Frontline resource - Voice/Backoffice Quality Auditors SME

Knowledge Examples:

- Familiar with Windows Operating Systems MS Word MS Excel.- Engl

  • Associate Ii

    4 days ago

    Thiruvananthapuram, Kerala, India UST Global Full time

    2 - 3 Years- 2 Openings- Trivandrum**Role description**: Role Proficiency: A Voice Associate should under very mínimal guidance be able to take customer support calls effectively and efficiently following the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data...

  • Telesales Associate Ii

    2 weeks ago

    Kazhakoottam, Thiruvananthapuram, Kerala, India Voxforem Technologies Full time

    We are passionately looking for enthusiastic and challenging executives to join our team. You will be responsible for generating calls to potential customers with the main goal to achieve your sales quota. As a Telesales Associate, we are expecting you to be an outstanding communicator and listener with a professional, but friendly approach. - Reach out to...

  • Associate Ii

    4 weeks ago

    Thiruvananthapuram, India UST Full time

    Role Proficiency: A Voice Associate should under very mínimal guidance be able to take customer support calls effectively and efficiently following the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should under very mínimal guidance effectively...

  • Associate Ii

    3 weeks ago

    Thiruvananthapuram, India UST Global Full time

    Role Proficiency: Outcomes: - Resolve production issues with proper approach and follow standards and security guidelines with very mínimal support - Effectively interact with other stakeholders through all channels; articulating their inputs - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Mentor...

  • Associate Ii

    4 days ago

    Thiruvananthapuram, India UST Full time

    Role Proficiency: Outcomes: - Resolve production issues with proper approach and follow standards and security guidelines with very mínimal support - Effectively interact with other stakeholders through all channels; articulating their inputs - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Mentor...

  • Associate Ii

    5 days ago

    Kochi, Kerala, India Hubbell Incorporated Full time

    **Date**:Oct 3, 2024 **Location**: Cochin, IN, 682042 **Company**:Hubbell Incorporated **Brand Overview**: - Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed...

  • Associate Ii

    2 weeks ago

    Kochi, Kerala, India Hubbell Incorporated Full time

    **Date**:Jan 13, 2025 **Location**: Cochin, KL, IN, 682042 **Company**:Hubbell Incorporated **Brand Overview**: - Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell,...

  • Associate Ii

    7 days ago

    Kochi, Kerala, India Hubbell Incorporated Full time

    **Date**:Dec 24, 2024 **Location**: Cochin, KL, IN, 682042 **Company**:Hubbell Incorporated **Brand Overview**: - Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell,...

  • Associate Ii

    7 days ago

    Kochi, Kerala, India Hubbell Incorporated Full time

    **Date**:Dec 24, 2024 **Location**: Cochin, KL, IN, 682042 **Company**:Hubbell Incorporated **Brand Overview**: **Brand Overview** - Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey...

  • Associate Ii

    1 week ago

    Thiruvananthapuram, Kerala, India UST Global Full time

    2 - 3 Years- 1 Opening- Trivandrum**Role description**: **Job Description**: **Responsibilities**: - Documentation and Reporting: - Assist in the preparation and maintenance of program documentation, including project plans, status reports, and meeting minutes. - Generate and distribute regular reports on program progress, key performance indicators, and...

  • Accounts Trainer

    6 days ago

    Thiruvananthapuram, Kerala, India Finprov Learning PVT LTD Full time

    Associate Trainer - Accounts is mainly responsible for conducting training classes for students and professionals in finance & accounting domain. **Major Responsibilities**: 1. Manage all student training whether online or offline i. Plan and structure each course ii. Oversee student registrations iii. Coordinate each activity for the proper conduct of...

  • Associate Iii

    3 weeks ago

    Thiruvananthapuram, India UST Full time

    Role Proficiency: Outcomes: - Identify the problem patterns and suggest better resolution techniques - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Assist Lead 1 - Production Support on troubleshooting and Issue resolution; begin demonstrating Lead 1 capabilities in making critical decisions -...

  • Transaction Processing Associate Ii

    5 days ago

    Kochi, Kerala, India Conduent Business Services India LLP Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Associate Ii

    3 weeks ago

    Kochi, Kerala, India UST Global Full time

    2 - 3 Years - 5 Openings - Kochi **Role description**: Role Proficiency: Outcomes: - Resolve production issues with proper approach and follow standards and security guidelines with very mínimal support - Effectively interact with other stakeholders through all channels; articulating their inputs - Optimise efficiency cost and quality by identifying...

  • Associate Ii

    4 weeks ago

    Thiruvananthapuram, India UST Full time

    Role Proficiency: Provide day-to-day Talent Acquisition support to Accounts/Verticals under supervision. Liaison with Accounts/Verticals for external hiring. Outcomes: - Understand job requisition and skill requirements within area of responsibility to optimize searchable skills and refining sourcing channels - Assist in sourcing administrative activities...

  • Associate Ii

    2 weeks ago

    Thiruvananthapuram, India UST Full time

    Role Proficiency: Provide day-to-day Talent Acquisition support to Accounts/Verticals under supervision. Liaison with Accounts/Verticals for external hiring. Outcomes: - Understand job requisition and skill requirements within area of responsibility to optimize searchable skills and refining sourcing channels - Assist in sourcing administrative activities...

  • Accounting Services Associate Ii

    4 days ago

    Kochi, Kerala, India Conduent Business Services India LLP Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Associate Ii

    3 weeks ago

    Thiruvananthapuram, India UST Global Full time

    Role Proficiency: Perform accounting duties within a defined scope under moderate supervision; summarise data and make logical conclusions. Outcomes: - An individual contributor to a subsystem (Accounts Receivable/Accounts Payable Purchasing Payroll) working under supervision - Implement various Finance initiatives and actions per given guidelines -...

  • Associate Ii

    4 weeks ago

    Thiruvananthapuram, India UST Full time

    Role Proficiency: Perform accounting duties within a defined scope under moderate supervision; summarise data and make logical conclusions. Outcomes: - An individual contributor to a subsystem (Accounts Receivable/Accounts Payable Purchasing Payroll) working under supervision - Implement various Finance initiatives and actions per given guidelines -...

  • Associate Ii

    1 week ago

    Thiruvananthapuram, India UST Global Full time

    Role Proficiency: Provide helpdesk support for all customer roll outs under supervision from Leads and Managers. Outcomes: - Configure and test the product with directions from the lead for product development implementation and release. Ensure on time delivery and support to meet client requirements in accordance with product and project specifications -...