Customer Care Associate

3 months ago


Thiruvananthapuram Kerala, India LILO Full time

Job Title: Customer Care Associate - Voice Process (English)

Location: Trivandrum

Company: LIVELOCAL E-COMM PRIVATE LIMITED (LILO)

Employment Type: Full-time, Rotational Shifts

Experience: Freshers Preferred

Joining: Immediate, within 15 days

**Responsibilities**:

- Handle inbound and outbound customer calls professionally and efficiently.
- Provide accurate and timely responses to customer inquiries.
- Resolve customer issues and concerns by offering appropriate solutions.
- Document interactions and maintain accurate records in our customer management system.
- Meet or exceed quality and productivity targets.
- Adapt to a rotational shift schedule, including night shifts if required.

**Requirements**:

- Freshers with a passion for customer service are welcome to apply.
- Excellent communication skills in English and Malayalam are required.
- Ability to handle customer calls with a positive attitude and patience.
- Must be willing to work in rotational shifts.
- Immediate joiners preferred (within 15 days).

If you are a fresher looking to start your career in customer service and meet the requirements, we encourage you to apply. Join us at LILO and be a part of our dynamic team

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

Work Location: In person

Expected Start Date: 24/10/2024



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