Customer Support Executive
2 months ago
Key Responsibilities:
- **Issue Resolution**: Identify and troubleshoot customer problems, providing timely solutions and escalating complex issues as necessary.
- **Product Knowledge**: Maintain a thorough understanding of our products and services to provide accurate information to customers.
- **Documentation**: Record customer interactions and resolutions in the CRM system for future reference and quality assurance.
- **Feedback Handling**: Gather customer feedback and relay it to the relevant departments to help improve products and services.
- **Team Collaboration**: Work closely with team members and other departments to ensure customer satisfaction and efficient service delivery.
Pay: From ₹20,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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