Customer Support Advisor

1 month ago


Chandigarh Chandigarh, India SGK Business Support Services Full time

**Key Responsibilities**
- **Issue Resolution**: Address and resolve customer complaints, issues, or queries in a professional and empathetic manner, offering suitable solutions or alternatives.
- **Product Knowledge**: Stay informed on all product features, updates, and promotions to effectively assist customers.
- **Record Keeping**: Accurately document customer interactions, feedback, and transactions in the company’s CRM system.
- **Order Assistance**: Help customers with order placement, cancellations, returns, and exchanges.
- **Escalation Management**: Identify issues that need to be escalated to senior staff or other departments and ensure smooth handovers.
- **Customer Feedback**: Gather feedback and suggestions from customers to help improve products, services, and overall customer experience.
- **Collaboration**: Work closely with other departments, such as sales, technical support, and marketing, to provide a seamless customer experience.

Pay: From ₹20,000.00 per month

Schedule:

- UK shift

Supplemental Pay:

- Overtime pay

Work Location: In person

**Speak with the employer**
+91 8930180809



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