Customer Support Executive

3 days ago


Chandigarh Chandigarh, India SGK Business Support Services Full time

**Key Responsibilities**:

- Assist customers in understanding product features, services, and troubleshooting issues.
- Resolve customer complaints, issues, and requests in a courteous, efficient, and empathetic manner.
- Provide accurate product/service information and guide customers through the use of features and functions.
- Document customer interactions in the CRM system, ensuring all details are recorded clearly and accurately.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the solution.
- Collaborate with other departments (sales, technical support, etc.) to ensure timely resolution of customer issues.
- Maintain a high level of product knowledge to support customer queries effectively.
- Meet or exceed customer satisfaction and performance metrics, including response times and issue resolution.
- Identify common customer issues and provide feedback to management for process improvement.
- Participate in training sessions to stay up-to-date on product/service updates and industry trends.

**Qualifications**:

- High school diploma or equivalent; some college preferred.
- Proven experience in a customer service or support role (1-3 years preferred).
- Excellent communication skills, both written and verbal.
- Strong problem-solving and analytical skills.
- Ability to handle difficult or irate customers with patience and professionalism.
- Familiarity with CRM software and other customer support tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus.
- Ability to work well in a team-oriented environment.
- Strong attention to detail and organizational skills.
- Willingness to work flexible hours, including evenings or weekends, if required.

Pay: From ₹21,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- UK shift

Supplemental Pay:

- Overtime pay

**Experience**:

- total work: 2 years (preferred)

Work Location: In person



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