Customer Support Executive
3 days ago
**Key Responsibilities**:
- Assist customers in understanding product features, services, and troubleshooting issues.
- Resolve customer complaints, issues, and requests in a courteous, efficient, and empathetic manner.
- Provide accurate product/service information and guide customers through the use of features and functions.
- Document customer interactions in the CRM system, ensuring all details are recorded clearly and accurately.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the solution.
- Collaborate with other departments (sales, technical support, etc.) to ensure timely resolution of customer issues.
- Maintain a high level of product knowledge to support customer queries effectively.
- Meet or exceed customer satisfaction and performance metrics, including response times and issue resolution.
- Identify common customer issues and provide feedback to management for process improvement.
- Participate in training sessions to stay up-to-date on product/service updates and industry trends.
**Qualifications**:
- High school diploma or equivalent; some college preferred.
- Proven experience in a customer service or support role (1-3 years preferred).
- Excellent communication skills, both written and verbal.
- Strong problem-solving and analytical skills.
- Ability to handle difficult or irate customers with patience and professionalism.
- Familiarity with CRM software and other customer support tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus.
- Ability to work well in a team-oriented environment.
- Strong attention to detail and organizational skills.
- Willingness to work flexible hours, including evenings or weekends, if required.
Pay: From ₹21,000.00 per month
**Benefits**:
- Paid time off
Schedule:
- UK shift
Supplemental Pay:
- Overtime pay
**Experience**:
- total work: 2 years (preferred)
Work Location: In person
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