Specialty Support Representative Ii

2 weeks ago

Noida, India UKG (Ultimate Kronos Group) Full time

**Company Overview**:
Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?

**Description & Qualifications**:
Description
- Provide day-to-day support UKGPro Tax Filing Service customers.
- Research and respond to client inquiries via Salesforce through resolution.
- Ensure customer tax profile data is properly maintained, including educating clients on required jurisdictional data to avoid discrepancies that result in late payments and/or failure to file returns accurately.
- Participate in the rejected filing cycle to provide a clear path to resolve filings and ensure the customer is informed and supported to address the root cause and prevent future rejected filings.
- Works with the appropriate team members to address and facilitate a timely resolution to tax inquiries related to quarter-end and year-end employer tax filing.
- Work with customer on resolving tax filing report requests in preparation for QE cycle, including any required special handling.
- Ensure customer deadlines are met during the QE cycle.
- Provide support to address reconciliation discrepancies in preparation of quarter-end and year-end filings.
- Provide after-hours support and act as department liaison as needed.

**Qualifications**:

- 2+ years United States multi-state and local payroll tax filing experience
- Must be able to work under tight deadlines during seasonal peaks
- Expected to work overtime as required during quarterly seasonal peak, which may include weekend - advance notice provided. This role requires 24X7 operations, we are looking for someone who is ready work in rotational and the Night Shifts.
- Experience with the payroll tax filing service bureau
- Excellent customer service skills
- Excellent oral and written communication skills
- Highly motivated and team-oriented
- Ability to handle multiple tasks under tight deadlines

**EEO Statement**:
**Equal Opportunity Employer**

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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