![UKG (Ultimate Kronos Group)](https://media.trabajo.org/img/noimg.jpg)
Hiring for Product Support Representative II at Noida, India
3 weeks ago
Product Support Representative II
General Information
Ref #:
Travel Amount Required:
None
Job Type:
Regular-Full Time
Location:
Noida – India
Company Overview
At UKG, our mission is to enhance outcomes for everyone through our HR, payroll, and workforce management solutions. Our team, known as U Krewers, are skilled and collaborative problem-solvers. We aim to foster a culture of inclusivity and provide benefits that support our employees both professionally and personally. Our employee resource groups offer a space for connection and growth with like-minded individuals. Don't hesitate to explore more about us at #WeAreUKG
Description & Qualifications
Description
- First point of contact for customers using our UKG Ready application
- Provide chat support, call backs, emails, and internal tickets
- Expand product knowledge and deliver top-notch customer service
- Build strong internal relationships and communicate effectively across all levels
- Resolve complex user issues using product expertise and problem-solving skills
- Deliver high-quality support and work efficiently in a fast-paced environment
Qualifications
- Proficient in English (writing, speaking, comprehension)
- 1-3 years of customer service experience
- Experience in US Payroll/Time and Labor/HR
- Strong technical troubleshooting skills
- Effective communication and leadership abilities
- Ability to manage customer expectations and multitask
- Experience handling difficult situations professionally
- Highly motivated and team player
- Open to working in EST time zones
Education and Certifications
- Bachelor's degree required: BCom, BA, BSc
- Proficient in Microsoft Suite Applications
- Certification in Payroll/HR industry is a bonus
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is dedicated to fostering a diverse and inclusive workplace. We provide equal employment opportunities without regard to various factors. UKG participates in E-Verify.
Disability Accommodation
If you require assistance during the application process due to a disability, please reach out.
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